Verified Job
IT / Software / Data Analyst
Service Coordinator
IT / Software / Data Analyst
#692791
Remote / WFH
Job Description
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
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Your role and responsibilities
In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.
The work model for the role is: Hybrid
You will be mainly accountable for:
Service delivery, contract execution, and customer focus and working with engineers and field service managers to mitigate the issues identified.
Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
Planning, scheduling, and execution of field service activities
Ensuring all work is delivered in accordance with company policies, industry standards, and regulatory requirements.
Maintaining and monitoring competency and certification database.
Collaborating with other Field Service Managers to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
Qualifications for the role
2-3 years in a service coordination or administrative role
Excellent scheduling and time management
Proficiency in MS Office (Word, Excel, Outlook)
Experience with CRM systems (SAP, ServiceNow, Salesforce.)
Ability to work in a fast-paced environment
More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
This position reports to:
__
Your role and responsibilities
In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience.
The work model for the role is: Hybrid
You will be mainly accountable for:
Service delivery, contract execution, and customer focus and working with engineers and field service managers to mitigate the issues identified.
Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
Planning, scheduling, and execution of field service activities
Ensuring all work is delivered in accordance with company policies, industry standards, and regulatory requirements.
Maintaining and monitoring competency and certification database.
Collaborating with other Field Service Managers to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery.
Qualifications for the role
2-3 years in a service coordination or administrative role
Excellent scheduling and time management
Proficiency in MS Office (Word, Excel, Outlook)
Experience with CRM systems (SAP, ServiceNow, Salesforce.)
Ability to work in a fast-paced environment
More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
