Verified Job
Customer Support / TeleCaller
Service Consultant
Customer Support / TeleCaller
#804036
Remote / WFH
ANZ Banking Group
Job Description
Service Consultant
Req ID: 115783
Department: NZ PB Customer Engagement
Division: New Zealand
Location: Blenheim
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
To provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact and identify whether any other needs are required which are then referred off to the appropriate sales channel.
Role Type: Casual
Role Location: Blenheim
Work Hours: Monday - Friday
Ka aha tō rā e kite ai? - What will your day look like?
This role is accountable for:
Delivering high quality customer interactions, demonstrating ANZ service standards at all customer interactions.
Working efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through using tools such as NBC to have a quality conversation.
Establishing good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.
Undertaking Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements.
Maintaining compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co-ordinate branch teller cash requirements by minimising cash holdings at the counter.
Ōu Pūkenga? - What will you bring?
The ‘must have’ knowledge, skill and experience (KSE) the role requires are:
Strong Customer Focus
Relationship Management skills
Sound Communication and interpersonal skills
The ‘good to have’ knowledge, skill and experience (KSE) the role requires are:
Understanding of Compliance
Some experience in Sales
Computer literacy
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can
Job Posting End Date
21/08/2026 , 11.59pm, (NZL)
Show less
Req ID: 115783
Department: NZ PB Customer Engagement
Division: New Zealand
Location: Blenheim
Ko Mātou - About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
To provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact and identify whether any other needs are required which are then referred off to the appropriate sales channel.
Role Type: Casual
Role Location: Blenheim
Work Hours: Monday - Friday
Ka aha tō rā e kite ai? - What will your day look like?
This role is accountable for:
Delivering high quality customer interactions, demonstrating ANZ service standards at all customer interactions.
Working efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through using tools such as NBC to have a quality conversation.
Establishing good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.
Undertaking Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements.
Maintaining compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co-ordinate branch teller cash requirements by minimising cash holdings at the counter.
Ōu Pūkenga? - What will you bring?
The ‘must have’ knowledge, skill and experience (KSE) the role requires are:
Strong Customer Focus
Relationship Management skills
Sound Communication and interpersonal skills
The ‘good to have’ knowledge, skill and experience (KSE) the role requires are:
Understanding of Compliance
Some experience in Sales
Computer literacy
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can
Job Posting End Date
21/08/2026 , 11.59pm, (NZL)
Show less
