Verified Job
Customer Support / TeleCaller
Service Centre Manager
Customer Support / TeleCaller
#21933
Remote / WFH
Great Canadian Oil Change
Job Description
Geared for the Driven
At Great Canadian Oil Change, it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with Canada Health guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.
Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at GCOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.
What you’ll do:
As a Service Centre Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also be responsible for your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast-track to success.
• The overall operation of a service centre: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
• Responsible for inventory, labour management and financial performance of the service centre
• Mentor, lead and train the team to optimize their development
• Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
• Help maintain a clean, well-organized service centre and facilitate a safe and secure working environment
• Provide superior customer service leadership
• Build trust and win repeat, loyal customers
How you’ll succeed:
• You are friendly and willing to work as part of customer-focused team
• Have effective interpersonal, oral communication skills
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling, facility and safety control policies and practices
• Reliable transportation to and from work
• Ability to occasionally lift up to 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Have full mobility and are able to twist, stoop and bend
• High school diploma or equivalent
• 2 years managerial/supervisory experience in the quick lube/automotive business is required
Benefits include:
• Competitive pay
• On-the-job training
• As a Service Centre Manager, you will blend technical and management skills to lead, develop and train
• Company provided uniforms and tools
• We promote from within– a commitment we are passionate about
• No late evenings
• Paid time off and holidays*
• May differ depending on location
At Great Canadian Oil Change, it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with Canada Health guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.
Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at GCOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.
What you’ll do:
As a Service Centre Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also be responsible for your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast-track to success.
• The overall operation of a service centre: hiring, training, discipline of employees, customer service, maintaining store inventories/housekeeping, achieving profit plan, ensuring Environmental, Health & Safety (EH&S) compliance and other policies and procedures are met
• Responsible for inventory, labour management and financial performance of the service centre
• Mentor, lead and train the team to optimize their development
• Perform and train others on automotive preventive maintenance such as changing oil, checking and refilling other vehicle fluids, replacing filters, and inspecting and replacing lights and wipers
• Help maintain a clean, well-organized service centre and facilitate a safe and secure working environment
• Provide superior customer service leadership
• Build trust and win repeat, loyal customers
How you’ll succeed:
• You are friendly and willing to work as part of customer-focused team
• Have effective interpersonal, oral communication skills
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
• Knowledge of cash handling, facility and safety control policies and practices
• Reliable transportation to and from work
• Ability to occasionally lift up to 50 pounds
• Be able to stand for extended periods of time and climb stairs
• Have full mobility and are able to twist, stoop and bend
• High school diploma or equivalent
• 2 years managerial/supervisory experience in the quick lube/automotive business is required
Benefits include:
• Competitive pay
• On-the-job training
• As a Service Centre Manager, you will blend technical and management skills to lead, develop and train
• Company provided uniforms and tools
• We promote from within– a commitment we are passionate about
• No late evenings
• Paid time off and holidays*
• May differ depending on location
