Verified Job
Customer Support / TeleCaller
Service Advisor
Customer Support / TeleCaller
#675602
Remote / WFH
Job Description
Full job description
Job Title: Service Advisor
Reports To: Service Manager/Director, Service Operations Director
Job Status: Full-time, Exempt
Department: Service
Job Summary:
The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.
Key Responsibilities:
Customer Interaction:
Greet and assist customers and associates professionally and courteously.
Gather vehicle information, service history, and customer concerns.
Schedule service appointments.
Keep customers informed about the status of their vehicles and any recommended services.
Repair Order Generation:
Generate accurate repair orders.
Document vehicle information, services requested, and necessary parts.
Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
Maintain organized repair order records.
Communication and Coordination:
Communicate effectively with the service department, parts department, and other internal teams.
Coordinate workflow with technicians and service advisors for efficient service delivery.
Assist with vehicle check-ins and check-outs as needed.
Quality Control:
Perform quality checks on completed work to ensure it meets dealership standards.
Verify that all work performed aligns with the repair order and customer expectations.
Address any discrepancies or concerns promptly.
Administrative Support:
Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
Maintain organized records of service appointments, repair orders, and customer information.
Job Title: Service Advisor
Reports To: Service Manager/Director, Service Operations Director
Job Status: Full-time, Exempt
Department: Service
Job Summary:
The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments.
Key Responsibilities:
Customer Interaction:
Greet and assist customers and associates professionally and courteously.
Gather vehicle information, service history, and customer concerns.
Schedule service appointments.
Keep customers informed about the status of their vehicles and any recommended services.
Repair Order Generation:
Generate accurate repair orders.
Document vehicle information, services requested, and necessary parts.
Collaborate with service technicians and the parts department to facilitate repairs and parts procurement.
Maintain organized repair order records.
Communication and Coordination:
Communicate effectively with the service department, parts department, and other internal teams.
Coordinate workflow with technicians and service advisors for efficient service delivery.
Assist with vehicle check-ins and check-outs as needed.
Quality Control:
Perform quality checks on completed work to ensure it meets dealership standards.
Verify that all work performed aligns with the repair order and customer expectations.
Address any discrepancies or concerns promptly.
Administrative Support:
Assist in administrative tasks related to the service department, including filing, data entry, and report generation.
Maintain organized records of service appointments, repair orders, and customer information.
