Verified Job
Customer Support / TeleCaller
Service Advisor
Customer Support / TeleCaller
#655211
Remote / WFH
Job Description
Drive service excellence and support safer workplaces across NSW
Clerk Grade 7/8 with a salary range of $113,574 - $125,720
Ongoing roles based in Parramatta or Gosford
Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2026 to * January 2026. Additionally, system upgrades will occur during this time, and applications cannot be submitted for this role and will be unavailable between 24 and 25 December 2026.
If you experience technical difficulties during this period, please email recruitment@safework.nsw.gov.au and we will endeavour to respond upon return
About us
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator.
About the role:
The Service Advisor is a key member of the Regulatory Services inbound customer contact centre team at SafeWork NSW. This role focuses on delivering high quality customer service and operational support to ensure consistent, accurate, and timely service aligned with SafeWork standards.
In this newly created role, you will be joining an enthusiastic team of dedicated, specialist customer service professionals who are multi skilled, flexible, resilient and highly collaborative.
Responsibilities include but not limited to:
Assist in managing service volumes and prioritising tasks to maintain efficiency.
Monitor calls, conduct audits, and perform compliance checks to uphold service standards.
Support the development and delivery of training to build team capability.
Identify service challenges and recommend solutions to enhance customer experience and operational effectiveness.
Manage complex or sensitive enquiries and ensure they are resolved in line with protocols.
Report, track service trends and customer feedback to inform continuous improvement initiatives.
To learn more about the role, please click here to download the role description.
Clerk Grade 7/8 with a salary range of $113,574 - $125,720
Ongoing roles based in Parramatta or Gosford
Due to the Christmas shutdown period, the Talent Team will be unavailable to respond to queries from 25 December 2026 to * January 2026. Additionally, system upgrades will occur during this time, and applications cannot be submitted for this role and will be unavailable between 24 and 25 December 2026.
If you experience technical difficulties during this period, please email recruitment@safework.nsw.gov.au and we will endeavour to respond upon return
About us
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
SafeWork NSW has just transformed to become a modern, strong, and independent Work Health and Safety Regulator.
About the role:
The Service Advisor is a key member of the Regulatory Services inbound customer contact centre team at SafeWork NSW. This role focuses on delivering high quality customer service and operational support to ensure consistent, accurate, and timely service aligned with SafeWork standards.
In this newly created role, you will be joining an enthusiastic team of dedicated, specialist customer service professionals who are multi skilled, flexible, resilient and highly collaborative.
Responsibilities include but not limited to:
Assist in managing service volumes and prioritising tasks to maintain efficiency.
Monitor calls, conduct audits, and perform compliance checks to uphold service standards.
Support the development and delivery of training to build team capability.
Identify service challenges and recommend solutions to enhance customer experience and operational effectiveness.
Manage complex or sensitive enquiries and ensure they are resolved in line with protocols.
Report, track service trends and customer feedback to inform continuous improvement initiatives.
To learn more about the role, please click here to download the role description.
