Verified Job
Customer Support / TeleCaller
Service Advisor
Customer Support / TeleCaller
#581186
Remote / WFH
Job Description
Country Hills Ford is Hiring a Service Advisor!
About Country Hills Ford
Country Hills Ford (formerly Marlborough Ford) opened its doors in September 2026 and has quickly become one of the fastest-growing dealerships in Canada. We proudly earned the prestigious President's Award Diamond Club, the highest honor a Ford dealer can achieve. Country Hills Ford is set to be one of the largest Ford dealerships in Canada and we need to expand our team!
The new dealership offers a unique opportunity to work in a dynamic and thriving environment where employees are valued, acknowledged, and rewarded. Country Hills Ford is recognized as the number one OneCX store in Alberta, and we are committed to becoming the industry's leading dealer. If you're driven, passionate, and ready to be part of a successful team, we want you with us! We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading brand.
If you are enthusiastic about providing exceptional service and want to be part of a team that feels united and strong, we can't wait to meet you!
Join us at Country Hills Ford and help shape the future of automotive excellence.
We are seeking a passionate Service Advisor who thrives in a collaborative environment, working seamlessly with colleagues and customers across multiple generations. Here, we value cohesiveness and teamwork, fostering a supportive and enjoyable work atmosphere where everyone's contributions are celebrated.
Benefits:
Opportunity for advancement – we develop our people and promote from within!
Lucrative pay plan– from $60-120K annually.
Comprehensive Health Benefits Plan.
Health Spending Account.
RRSP Matching Program.
Forward thinking work environment.
Employee discounts for you and your family.
A part of McManes Automotive.
Job Responsibilities:
Greeting the customer, taking over the vehicle, and checking the quality and accuracy of the customer and vehicle data (i.e., the VIN, mileage, instrument cluster messages).
Defining the scope of repair with the customer.
Defining and explaining the estimated time and costs to be expected.
Reminding the customer of any open work or work recommended during the last visit.
Monitoring the maintenance or repair process to ensure customer promise times are met.
Communicating any additional work that may be required as identified by the technician to the customer.
Preparing for customer consultation and coordinating vehicle handover with the customer.
Explaining the work performed and invoice to the customer.
Explaining the necessity/advantages of any additional recommended services and/or repairs.
Ensuring the customer’s vehicle is in order, conveniently parked, and properly cleaned.
Job Requirements:
ADP/CDK experience is a valuable asset.
Minimum 1 Year Experience Service Advising.
Maintain the highest level of customer satisfaction.
Honesty & reliability towards the customer and adhering to agreements.
Ability to complete tasks independently and responsibly.
Ability to remain polite to customers, even in conflict situations.
Solid general computer skills and knowledge of office applications, including email, MS Office, and the internet.
We value your privacy and are committed to maintaining the confidentiality of your application.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
Thank you for considering a career at Country Hills Ford!
About Country Hills Ford
Country Hills Ford (formerly Marlborough Ford) opened its doors in September 2026 and has quickly become one of the fastest-growing dealerships in Canada. We proudly earned the prestigious President's Award Diamond Club, the highest honor a Ford dealer can achieve. Country Hills Ford is set to be one of the largest Ford dealerships in Canada and we need to expand our team!
The new dealership offers a unique opportunity to work in a dynamic and thriving environment where employees are valued, acknowledged, and rewarded. Country Hills Ford is recognized as the number one OneCX store in Alberta, and we are committed to becoming the industry's leading dealer. If you're driven, passionate, and ready to be part of a successful team, we want you with us! We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading brand.
If you are enthusiastic about providing exceptional service and want to be part of a team that feels united and strong, we can't wait to meet you!
Join us at Country Hills Ford and help shape the future of automotive excellence.
We are seeking a passionate Service Advisor who thrives in a collaborative environment, working seamlessly with colleagues and customers across multiple generations. Here, we value cohesiveness and teamwork, fostering a supportive and enjoyable work atmosphere where everyone's contributions are celebrated.
Benefits:
Opportunity for advancement – we develop our people and promote from within!
Lucrative pay plan– from $60-120K annually.
Comprehensive Health Benefits Plan.
Health Spending Account.
RRSP Matching Program.
Forward thinking work environment.
Employee discounts for you and your family.
A part of McManes Automotive.
Job Responsibilities:
Greeting the customer, taking over the vehicle, and checking the quality and accuracy of the customer and vehicle data (i.e., the VIN, mileage, instrument cluster messages).
Defining the scope of repair with the customer.
Defining and explaining the estimated time and costs to be expected.
Reminding the customer of any open work or work recommended during the last visit.
Monitoring the maintenance or repair process to ensure customer promise times are met.
Communicating any additional work that may be required as identified by the technician to the customer.
Preparing for customer consultation and coordinating vehicle handover with the customer.
Explaining the work performed and invoice to the customer.
Explaining the necessity/advantages of any additional recommended services and/or repairs.
Ensuring the customer’s vehicle is in order, conveniently parked, and properly cleaned.
Job Requirements:
ADP/CDK experience is a valuable asset.
Minimum 1 Year Experience Service Advising.
Maintain the highest level of customer satisfaction.
Honesty & reliability towards the customer and adhering to agreements.
Ability to complete tasks independently and responsibly.
Ability to remain polite to customers, even in conflict situations.
Solid general computer skills and knowledge of office applications, including email, MS Office, and the internet.
We value your privacy and are committed to maintaining the confidentiality of your application.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
Thank you for considering a career at Country Hills Ford!
