Server Administrator

Responsibilities

• Treat all customers in a professional, respectful manner

• Handling Technical support tickets from web hosting customers

• Supporting the roll-out of new applications

• Provide client support and technical issue resolution via E-Mail, phone, and other electronic medium

• Troubleshooting a variety of technical issues customers are having with their web hosting services

• Prioritizing and managing many open Ticket at one time

• Successfully completes other duties and projects as assigned.

Qualification, Knowledge, Skill & Abilities

• Computer Knowledge, Good Communication, Preferably B.Tech.

• RHCE or MCSA perefered

• Willing to work in a 247 Environment

• Experience with Hosting Control Panels (CPanel/WHM/Plesk)

• Basic installation, server security, server monitoring

• Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim

• Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl

• Managing server Backup/Restore

• DNS Management

• Ability to work well with a team, constantly changed environment and follow instructions from supervisors and senior colleagues

• Confident and passionate

• Organizational skills with the ability to multitask by talking, using technology and listening

• Ability to troubleshoot web hosting and technical procedures as needed

• Dependable to be at work during assigned shifts and to complete work as expected.

CTC: 1.5L - 2.5L