Verified Job
Graphic / Web Designer
Senior UX Designer
Graphic / Web Designer
#753517
Remote / WFH
Tata Consultancy Services
Job Description
Full job description
Job Description:
Key Responsibilities
User Experience Strategy & Design
Lead end-to-end UX activities across banking applications, customer portals, employee platforms, and digital channels.
Define user journeys, information architecture, wireframes, prototypes, and interaction models.
Conduct UX research, stakeholder workshops, usability testing, and user interviews.
Create intuitive experiences that balance customer needs, business objectives, compliance requirements, and technical constraints.
Design experiences for complex banking processes such as payments, trading, onboarding, authentication, approvals, and account management.
Chatbot & Conversational Experience Design
Design conversational interfaces for AI assistants, chatbots, and virtual agents.
Develop chatbot interaction flows, conversation maps, error-handling scenarios, and escalation journeys.
Ensure AI experiences align with banking regulations, accessibility standards, customer trust requirements, and responsible AI principles.
Collaborate with AI/Engineering teams to optimise user interactions and improve chatbot adoption.
Design Systems & Visual Design
Contribute to and maintain enterprise design systems and component libraries.
Create high-fidelity designs, interactive prototypes, and reusable UI patterns.
Ensure consistency across web, mobile, and conversational experiences.
App ly banking branding guidelines and accessibility standards (WCAG 2.1+).
Job Description:
Key Responsibilities
User Experience Strategy & Design
Lead end-to-end UX activities across banking applications, customer portals, employee platforms, and digital channels.
Define user journeys, information architecture, wireframes, prototypes, and interaction models.
Conduct UX research, stakeholder workshops, usability testing, and user interviews.
Create intuitive experiences that balance customer needs, business objectives, compliance requirements, and technical constraints.
Design experiences for complex banking processes such as payments, trading, onboarding, authentication, approvals, and account management.
Chatbot & Conversational Experience Design
Design conversational interfaces for AI assistants, chatbots, and virtual agents.
Develop chatbot interaction flows, conversation maps, error-handling scenarios, and escalation journeys.
Ensure AI experiences align with banking regulations, accessibility standards, customer trust requirements, and responsible AI principles.
Collaborate with AI/Engineering teams to optimise user interactions and improve chatbot adoption.
Design Systems & Visual Design
Contribute to and maintain enterprise design systems and component libraries.
Create high-fidelity designs, interactive prototypes, and reusable UI patterns.
Ensure consistency across web, mobile, and conversational experiences.
App ly banking branding guidelines and accessibility standards (WCAG 2.1+).
