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Senior Travel Support Expert - US shift
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#791829
Remote / WFH
Syntax Global
Job Description
Syntax Global is looking for skilled Senior Travel Support Experts to assist US-based clients with bookings and travel support. Candidates must have hands-on experience with any GDS and a strong understanding of travel industry.
Roles and Responsibilities
• Handle travel support calls & emails from HNI customers (no sales)
• Assist with flight, hotel, and cruise itineraries
• Provide ticketing and booking assistance
• Resolve customer concerns with professionalism and offer concierge style support
• Coordinate with vendors and US team for reservations
• Maintain accurate records, booking notes, follow-up dates, and payment details in the CRM.
Desired Candidate Profile
• Excellent spoken English and phone etiquette
• Experience in travel, hospitality, or customer support needed preferably handed international travelers
• Ability to work in US time zones (night shift IST)
• Ability to handle customers independently and manage multiple inquiries.
• Knowledge of travel booking tools, GDS platforms, and common airline, hotel, and visa norms will be useful
• Any graduate can apply; a diploma or degree in hospitality is an advantage.
Company Description
Syntax Global is a multi faceted Digital Services Organisation specializing in International Leisure and Travel Services. We are based out of Chennai with an inter-continental business presence and proven expertise in varied industry verticals. We believe that a company’s most valuable asset is its people and churn a rewarding career for every employee investing with us.
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Roles and Responsibilities
• Handle travel support calls & emails from HNI customers (no sales)
• Assist with flight, hotel, and cruise itineraries
• Provide ticketing and booking assistance
• Resolve customer concerns with professionalism and offer concierge style support
• Coordinate with vendors and US team for reservations
• Maintain accurate records, booking notes, follow-up dates, and payment details in the CRM.
Desired Candidate Profile
• Excellent spoken English and phone etiquette
• Experience in travel, hospitality, or customer support needed preferably handed international travelers
• Ability to work in US time zones (night shift IST)
• Ability to handle customers independently and manage multiple inquiries.
• Knowledge of travel booking tools, GDS platforms, and common airline, hotel, and visa norms will be useful
• Any graduate can apply; a diploma or degree in hospitality is an advantage.
Company Description
Syntax Global is a multi faceted Digital Services Organisation specializing in International Leisure and Travel Services. We are based out of Chennai with an inter-continental business presence and proven expertise in varied industry verticals. We believe that a company’s most valuable asset is its people and churn a rewarding career for every employee investing with us.
Report this listing
More jobs at Syntax Global
See web results for Synt
