Senior Training Manager | BPO

Hiring for Sr. Manger Training for Jaipur Location for International Voice Process.

Please find the job description below.

Role: Sr. Manager Training

Education: Candidate should be graduate in Any Stream.

Desired Skills:

Candidate has to be excellent in communication.
Candidate should be working as min 2 years Manager Training and handling team of trainers and Assistant manager- Training.
Looking for candidate from International BPOs only. Should have given training in International Voice or Chat domain for US or UK processes.
Should be Ok working for 24*7 Working Environment.
Roles and Responsibility:

Develop, implement, and monitor training programs within the organization.
Supervise technical training for staff.
Running Leadership, Soft Skills and Customer Service Training sessions
Creating roadmaps
Creating Induction Program for each LOB
Working closely with the Leadership team to create Process Flowcharts
Helping in designing of the training curriculum and rolling out training calendar for each month/quarter
Create testing and evaluation processes
Conduct performance evaluations
Provide performance feedback
Managing Trainers Performance
Salary: Up to + LPA

Please contact for interview

Shubham: ++1-XXXXXXXXXX

Email: hr@futureheights.co.in

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