Verified Job
Engineering - Architecture
Senior Technical Support Engineer
Engineering - Architecture
#50736
Remote / WFH
FiveRivers Technologies
Job Description
FiveRivers Technologies is looking for a proactive and technically strong Senior Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting technical issues, supporting clients, and ensuring smooth system performance.
Responsibilities
• Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs).
• Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes.
• Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.
• Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies.
• Maintain the knowledge base and documentation to support both customers and internal team members.
Requirements
• Knowledge of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle)
• Proficiency in SQL
• Experience with relational databases
• Experience with cloud data infrastructure on AWS or Azure
• Monitor data pipeline errors and proactively resolve them
• Familiarity with DevOps practices, including CI/CD pipelines
• Bachelor’s in Computer Science, Engineering, Data Science, or a related field
• Previous experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis
• Ability to learn systems and business processes quickly
• Ability to explain technical concepts to non-technical stakeholders.
Location: Business Hub, DHA phase 8, Lahore.
Responsibilities
• Responsible for handling all incoming tickets according to defined Service Level Agreements (SLAs).
• Resolve low-to-moderate complexity technical issues using defined tools and processes, such as password resets and functional customer mapping changes.
• Continuously monitor and maintain the data ingestion pipelines, ensuring data quality (completeness, correctness, and freshness) post-implementation.
• Diagnose and resolve data-related issues, including missing/empty tables, incorrect transformations, and unexpected data anomalies.
• Maintain the knowledge base and documentation to support both customers and internal team members.
Requirements
• Knowledge of supply chain processes and a strong understanding of supply chain workflows in 1-2 ERPs (SAP or Oracle)
• Proficiency in SQL
• Experience with relational databases
• Experience with cloud data infrastructure on AWS or Azure
• Monitor data pipeline errors and proactively resolve them
• Familiarity with DevOps practices, including CI/CD pipelines
• Bachelor’s in Computer Science, Engineering, Data Science, or a related field
• Previous experience in a support, data engineering, or a related position involving supporting a SaaS app providing data management, extraction and analysis
• Ability to learn systems and business processes quickly
• Ability to explain technical concepts to non-technical stakeholders.
Location: Business Hub, DHA phase 8, Lahore.
