Senior Technical Support Engineer Bank site at VERASTAR SOLUTIONS PRIVATE LIMITED

Hi, We are actively hiring for a our client being a Bank in Mumbai to manage the HO & its branches. Candidates from Mumbai only can apply.
• Setup Desktop, Computers, Peripherals, Cameras, servers, backup and softwares and test network connections
• Installation of Laptops & printers and troubleshooting skills should be there
• Replacement of Faulty Hardware Devices

· Desktop, Laptop, Printer Installation & troubleshooting

· Understanding of Microsoft services like AD

· Daily Activity for Hardware & Networking support

· Hardware Fresh Installation/Trouble Shooting for Breakdown

· Hands-on experience on Backup Application & Server Hardware should have team handling experience

· Providing technical support over the phone and taking remote and resolving the issue.

· Remote Support from Team Viewer, Ammyy Admin, VNC Viewer, Any Desk, WebEx Software.
• Installation & configuration Outlook & also handling related issues.
• Installation and configuration of Network and USB Printers.
• Knowledge on normal backup utilization built in OS.
• Installation of Symantec Antivirus, McAfee & Troubleshooting virus issue

· Troubleshooting OS level Issues & basic network issues

· Troubleshooting of LAN and Wi-Fi issues.

· Installation, Maintenance and troubleshooting of client OS like windows XP,win 7, win 8.1,win 10

· Configure network equipment for efficient and resilient network operation.

· Troubleshoots hardware, software, and network connectivity issues.

· Should be able to Troubleshoot MS-Office

· Performs preventative maintenance to maintain optimal system performance

· Maintains network monitoring system.

· Configuration and troubleshooting of telephony systems Networking like L2, L3 Switches, Routers

· Must be able to configure policies on devices.
• Ensuring security and upgrades are applied to IT Assets and kept up to date
• Taking ownership of technical issues