Senior Systems Analyst

Position: Senior Systems Analyst - Support
Exadata, Exa CC Adminsitrator

• Job

Responsibilities

Investigate and resolve highly complex and critical issues requiring expert technical knowledge in Exadata area.

Act as a consultant for customers to provide technical expertise, know-how and guidance throughout various life cycle stages (design, deployment, migration, implementation, upgrade, patching, go-live, etc)

Lead triage activities along with customer and internal stakeholders (engineering, product support, product management)

Expert in migrations to Exadata. Lead problem solving and maintaining collaboration among the development, EEST team the Customer

Root Cause Analysis and presentation

Establish resolution action plan (patch application, configuration changes, work-around) and assist customer in test and implementation

Work with the customer and internal stakeholders to establish, track and execute service delivery plans

Escalation Management – Interface with... Read more