Verified Job
Accounting - Finance
Senior Support Analyst Job Number GLO005771
Accounting - Finance
#300382
Remote / WFH
Job Description
!!
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 1++ 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005 BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
The role is within GM IT E-Commerce Front to Booking Complex Application Production group responsible globally for functional/technical support and project deliveries. ECOMF2BC is responsible for supporting wide range of application that are used in day to day trading activities.
Job Title:
Sr Support Analyst
Date:
07/02/2026
Department:
CIB Prod - GM IT APS
Location:
Infinity Mumbai
Business Line / Function:
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The role is within GM IT eCommerce Application Production group responsible globally for technical support and project deliveries.
The Application Support Engineer will be part of a multi-disciplined, providing support to the production elements of the e-Commerce applications. The role is centred on application support, and requires a wide range of technical and analtical skills.
Responsibilities
Direct Responsibilities
Candidates must have experience in similar role, majority of which should have been gained within an eCommerce/Capital Markets Booking area. He/she must be experienced in providing multi-disciplined technical support as part of a team, and have practical knowledge of application support.
• Provide main coverage in the “Follow The Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.
• Pro-actively manage the capacity of production applications
• Plan and implement application releases, load tests and configuration changes
• Customize production tools (monitoring, batch scheduling, backups etc.)
•As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.
Contributing Responsibilities
•The Production Engineer will work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts.
• Provide feedback and propose solutions to management on performance, capacity
Technical & Behavioral Competencies
Production experience across the following:
• Knowledge of Capital Markets/Booking business and environments is essential Desirable IT Skills
• Strong SQL: SQL Server, Oracle
• Jira, Wiki and service now
• Knowledge of using Windows and Linux
• Scripting: Windows commands, Windows Scripting, Python Scripting
• Be aware of –
• Market Data mechanisms
• Existence of used technologies: FIX, TCP/IP, TIBRV, MQSeries and other middleware, C++, Java, C#/.NET etc
• Understanding of application lifecycle
• Application of production processes, including change and release management
Good incident and problem management skills, with knowledge of ITIL beneficial.
Specific Qualifications (if required)
Engineering graduate or equivalent
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 1++ 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005 BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
The role is within GM IT E-Commerce Front to Booking Complex Application Production group responsible globally for functional/technical support and project deliveries. ECOMF2BC is responsible for supporting wide range of application that are used in day to day trading activities.
Job Title:
Sr Support Analyst
Date:
07/02/2026
Department:
CIB Prod - GM IT APS
Location:
Infinity Mumbai
Business Line / Function:
Reports to:
(Direct)
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
The role is within GM IT eCommerce Application Production group responsible globally for technical support and project deliveries.
The Application Support Engineer will be part of a multi-disciplined, providing support to the production elements of the e-Commerce applications. The role is centred on application support, and requires a wide range of technical and analtical skills.
Responsibilities
Direct Responsibilities
Candidates must have experience in similar role, majority of which should have been gained within an eCommerce/Capital Markets Booking area. He/she must be experienced in providing multi-disciplined technical support as part of a team, and have practical knowledge of application support.
• Provide main coverage in the “Follow The Sun” support model: perform regular checks and handover to other support teams in Singapore and New York.
• Pro-actively manage the capacity of production applications
• Plan and implement application releases, load tests and configuration changes
• Customize production tools (monitoring, batch scheduling, backups etc.)
•As this is a production support role, focusing across a range of different technologies, candidates must possess the aptitude and desire to learn.
Contributing Responsibilities
•The Production Engineer will work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential in addition to the early/late shifts.
• Provide feedback and propose solutions to management on performance, capacity
Technical & Behavioral Competencies
Production experience across the following:
• Knowledge of Capital Markets/Booking business and environments is essential Desirable IT Skills
• Strong SQL: SQL Server, Oracle
• Jira, Wiki and service now
• Knowledge of using Windows and Linux
• Scripting: Windows commands, Windows Scripting, Python Scripting
• Be aware of –
• Market Data mechanisms
• Existence of used technologies: FIX, TCP/IP, TIBRV, MQSeries and other middleware, C++, Java, C#/.NET etc
• Understanding of application lifecycle
• Application of production processes, including change and release management
Good incident and problem management skills, with knowledge of ITIL beneficial.
Specific Qualifications (if required)
Engineering graduate or equivalent
