Verified Job
IT / Software / Data Analyst
Senior Stock Support Engineer Application Support
IT / Software / Data Analyst
#398270
Remote / WFH
Job Description
Designation: Senior Stock Support Engineer (Application Support )
Location: Mumbai (Remote/Hybrid)
Shift timings: Night shift (actual shift timings to be confirmed at a later stage)
Working days: Monday to Saturday
We are looking for a Senior Stock Support Engineer to join our dynamic team. The ideal candidate should be a team player, highly motivated, analytical, strategic and creative with excellent experience in building a good network and partnering to grow Nivoda’s seller community.
About us:
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp and Amsterdam.
We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.
Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 300+ internationally. We are a global team of big thinkers, risk takers and hard workers. To know more please visit www.nivoda.net
What you'll do:
• Communicating with suppliers and providing application support
• Connecting with the Sales team to extend support to the new identified suppliers/existing suppliers
• Maintaining a TAT to resolving the queries to suppliers
• API integrations and mapping in NodeJS
• Work closely with the Developers team and Sales team
What you'll need:
• 4+ years' experience into Application Support
• Ability to diagnose and resolve technical and non-technical issues efficiently.
• Strong problem-solving skills to identify root causes of problems.
• Patience and empathy in dealing with users' issues.
• Ability to explain technical concepts in non-technical terms.
• Capacity to manage multiple tasks and prioritize based on urgency and impact.
• Keeping detailed records of issues, resolutions, and troubleshooting steps.
• Generating reports on support activities, trends, and performance metrics.
• Willingness to learn new technologies and processes.
• Adaptability to changes in the application landscape and business requirements.
• Collaboration with developers, QA engineers, and other stakeholders to resolve issues and improve the application.
• SQL understanding and working knowledge on queries, joints
• Live support experience required.
• Strong verbal and written English skills are needed to communicate within the company along with the clients.
• Dedicated, honest, highly energetic and possess positive approach
• Self-Driven individual and detailed oriented
• Experience with diamonds is a plus.
Preferred Skills:
• Entry-level development experience or a strong drive to become a developer is an advantage.
• Experience in handling API related issues
• Some exposure to coding is an added advantage.
• MS Excel skills
• Basics of Postman , VS Code, Git Hub.
What you'll get:
• Flexible working hours and a great company culture
• Hybrid or Permanent WFH option
• Opportunity to grow into an entry level developer position.
• Dynamic working environment in an extremely fast-growing global company
• As a part of our commitment to employee well-being, we provide healthcare benefits for you and your family and unlimited holiday allowance.
• Statutory benefits like PF & Gratuity etc.
• Opportunity to make a real impact at a pivotal point in Nivoda’s journey.
• Join an amazing team of professionals who next to delivering great work deeply care about mutual respect and having fun
Location: Mumbai (Remote/Hybrid)
Shift timings: Night shift (actual shift timings to be confirmed at a later stage)
Working days: Monday to Saturday
We are looking for a Senior Stock Support Engineer to join our dynamic team. The ideal candidate should be a team player, highly motivated, analytical, strategic and creative with excellent experience in building a good network and partnering to grow Nivoda’s seller community.
About us:
Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp and Amsterdam.
We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.
Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 300+ internationally. We are a global team of big thinkers, risk takers and hard workers. To know more please visit www.nivoda.net
What you'll do:
• Communicating with suppliers and providing application support
• Connecting with the Sales team to extend support to the new identified suppliers/existing suppliers
• Maintaining a TAT to resolving the queries to suppliers
• API integrations and mapping in NodeJS
• Work closely with the Developers team and Sales team
What you'll need:
• 4+ years' experience into Application Support
• Ability to diagnose and resolve technical and non-technical issues efficiently.
• Strong problem-solving skills to identify root causes of problems.
• Patience and empathy in dealing with users' issues.
• Ability to explain technical concepts in non-technical terms.
• Capacity to manage multiple tasks and prioritize based on urgency and impact.
• Keeping detailed records of issues, resolutions, and troubleshooting steps.
• Generating reports on support activities, trends, and performance metrics.
• Willingness to learn new technologies and processes.
• Adaptability to changes in the application landscape and business requirements.
• Collaboration with developers, QA engineers, and other stakeholders to resolve issues and improve the application.
• SQL understanding and working knowledge on queries, joints
• Live support experience required.
• Strong verbal and written English skills are needed to communicate within the company along with the clients.
• Dedicated, honest, highly energetic and possess positive approach
• Self-Driven individual and detailed oriented
• Experience with diamonds is a plus.
Preferred Skills:
• Entry-level development experience or a strong drive to become a developer is an advantage.
• Experience in handling API related issues
• Some exposure to coding is an added advantage.
• MS Excel skills
• Basics of Postman , VS Code, Git Hub.
What you'll get:
• Flexible working hours and a great company culture
• Hybrid or Permanent WFH option
• Opportunity to grow into an entry level developer position.
• Dynamic working environment in an extremely fast-growing global company
• As a part of our commitment to employee well-being, we provide healthcare benefits for you and your family and unlimited holiday allowance.
• Statutory benefits like PF & Gratuity etc.
• Opportunity to make a real impact at a pivotal point in Nivoda’s journey.
• Join an amazing team of professionals who next to delivering great work deeply care about mutual respect and having fun
