Senior Sales Manager

Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

Reporting to the General Manager of the hotel, the Senior Sales Manager will contribute to the overall success of the company by providing superior customer service and selling products and/or services that maximize revenues as identified in Coast Hotels Strategic Plan. This role provides the successful candidate an opportunity to make an impact at one of the newest properties in the Coast Hotels portfolio.

Responsibilities:
Performs specialized duties in relation to Sales, such as: acting as a key point of contact with the client; qualifying the business and liaising with the external customer and internal contact to deliver the service; promoting Coasts products and services; assisting with the organization and execution of sales campaigns and participating in trade-shows or other promotions related to Sales; identifying opportunities for increasing revenues and market share for the assigned markets; developing and initiating cross property sales opportunities for other Coast Hotels locations
Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
Attends industry and/or professional events or conferences to maintain industry/professional knowledge and network with industry peers
Participates in site inspections, client appointments, client events as needed to broaden market share
Understands what is going on in the operation, forecasts and proactively addresses needs and situations, i.e. implementing sales processes, policies, systems and practices that contribute to effective procedures Focuses on short-and long-term priorities, maintaining a big picture perspective
Adheres to departmental budgets and prioritizes resource allocations appropriately
Communicates and monitors company policies and practices and how they relate to Sales; establishes and communicates clear objectives, targets, and operational standards.
Follows up on internal/external inquiries related to the sales function within the functional area
Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
Resolves issues and identifies when to escalate them
Liaising with other departments as required
Other duties as required
Skills/Knowledge/Experience:
Secondary school diploma
3-5 years of related Sales experience with 1 year in a hotel sales role an asset
Advanced interpersonal and communications skills
Excellent attention to detail
Excellent phone manner/etiquette and communications skills with emphasis on demonstrated ability to sell the hotel services
Intermediate level in use of MS Office Suite
Professional appearance and attitude
Ability to multi task and meet multiple deadlines
Advanced communication and interpersonal skills
Some experience with conflict resolution an asset
Understand and speak second language is an asset
Experience dealing with fast-paced customer service-oriented environments
Exemplifies the Coast Core Values and enjoys working in a culture of accountability
Knowledge of Infor HMS and SCS an asset
Coast Hotels offers a variety of benefits, including competitive wages benefits, employee discounts, training development, career advancement opportunities more!

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST !
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