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Senior Production Engineer ServiceNow
Jobs
#401430
Full Time
Job Description
• Hands on experience into ITSM modules - incident, problem, change, asset, service request management
• Experience in creating service catalogues, variable sets, workflow, flow designer.
• Experience in creation of new fields on forms, writing validation around the same through UI policies, client scripts.
• Experience in writing script includes, business rules, server-side scripts.
• Working on discovery of servers and network devices and updating the CMDB
• Good to have knowledge on CMDB tables and integration of CMDB with discovery tools - sccm, jamf, EPO etc
• Ability to troubleshoot production issues and raise case with OEM for any product related issues.
• Ability to write fix scripts/background scripts for troubleshooting and fixing data related issues.
• Creation of new reports and dashboards as per business requirements.
• Troubleshooting instance performance related issues
• Good to have knowledge on ITBM. GRC and other modules in servicenow.
• Excellent analytical and communication.
• Experience in creating service catalogues, variable sets, workflow, flow designer.
• Experience in creation of new fields on forms, writing validation around the same through UI policies, client scripts.
• Experience in writing script includes, business rules, server-side scripts.
• Working on discovery of servers and network devices and updating the CMDB
• Good to have knowledge on CMDB tables and integration of CMDB with discovery tools - sccm, jamf, EPO etc
• Ability to troubleshoot production issues and raise case with OEM for any product related issues.
• Ability to write fix scripts/background scripts for troubleshooting and fixing data related issues.
• Creation of new reports and dashboards as per business requirements.
• Troubleshooting instance performance related issues
• Good to have knowledge on ITBM. GRC and other modules in servicenow.
• Excellent analytical and communication.
