Verified Job
Customer Support / TeleCaller
Senior Process ExecutiveVoice
Customer Support / TeleCaller
#356220
Remote / WFH
Job Description
For Medical Management Bachelor’s degree in Nursing or any health science related field.
For NA High School Equiv.
Responsibility:
Business / Customer:
Data Processes:
:
Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client.
Provide highest level of customer satisfaction.
Strive to understand and resolve issues/queries at the first instant.
Maintain the business controls as per the requirement.
Articulate/ communicate in a manner which is understood by clients / endusers.
Connect & provide highest level of satisfaction to the customer.
For Member Management:
Generate clientspecified reports relating to operations.
Respond to data requests and other inquiries from the client.
Release WCUM determinations to claim stakeholders following clientestablished protocols.
Identify the medical flags in the client system.
Provide reports and other data requests specified by the client.
For NA High School Equiv.
Responsibility:
Business / Customer:
Data Processes:
:
Efficiently Process predefined number of transactions as assigned with highest level of accuracy as agreed upon by the client.
Provide highest level of customer satisfaction.
Strive to understand and resolve issues/queries at the first instant.
Maintain the business controls as per the requirement.
Articulate/ communicate in a manner which is understood by clients / endusers.
Connect & provide highest level of satisfaction to the customer.
For Member Management:
Generate clientspecified reports relating to operations.
Respond to data requests and other inquiries from the client.
Release WCUM determinations to claim stakeholders following clientestablished protocols.
Identify the medical flags in the client system.
Provide reports and other data requests specified by the client.
