Verified Job
Engineering - Architecture
Senior Platform Support Engineer
Engineering - Architecture
#27647
Remote / WFH
Z5
Job Description
What youll do:
• Assist our clients and client teams in questions about the functionality and configuration ofour SaaSapplications
• Develop documentation and the Technical Support Knowledge Base to reducetroubleshooting time and drive faster issueresolution
• Develop process and procedures to increase issues resolution by Tier 1 Help Deskstaff
• Troubleshoot software related problems over the phone andremotely
• Escalate issues to Operations and Development teams with reproducible test cases that replicate theproblem
• Identify the probable source of the problem, whether that is a software application componentor a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and externalteams.
What youll bring:
• 3-6 years of experience developing / supporting Microsoft .NET web based applications and Windowsservers
• Bachelor's Degree in CS, EE, or related discipline with high academicachievement
• Experience in troubleshooting various forms of software problems from the server to the client browser
• Ability to work methodically and analytically in a quantitative problem-solvingenvironment
• Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone andemail.
• Eagerness to contribute in a team-orientedenvironment.
• Working knowledge of Web applications.
• Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc.
• Working knowledge of Webservers like IIS, Weblogic etc.
• Experience working with XML, JSON, Python, PowerShell aplus
Role: Data Platform Engineer
Industry Type: Analytics / KPO / Research
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: Any Graduate
PG: CS in Any Specialization
Key Skills
Skills highlighted with '' are preferred keyskills
Platform Engineering
PowerShellXMLMicrosoft SQL ServerPostgreSQLJSONOraclePython
• Assist our clients and client teams in questions about the functionality and configuration ofour SaaSapplications
• Develop documentation and the Technical Support Knowledge Base to reducetroubleshooting time and drive faster issueresolution
• Develop process and procedures to increase issues resolution by Tier 1 Help Deskstaff
• Troubleshoot software related problems over the phone andremotely
• Escalate issues to Operations and Development teams with reproducible test cases that replicate theproblem
• Identify the probable source of the problem, whether that is a software application componentor a software or hardware problem within the IT infrastructure. Manage end user issue resolution through multiple internal and externalteams.
What youll bring:
• 3-6 years of experience developing / supporting Microsoft .NET web based applications and Windowsservers
• Bachelor's Degree in CS, EE, or related discipline with high academicachievement
• Experience in troubleshooting various forms of software problems from the server to the client browser
• Ability to work methodically and analytically in a quantitative problem-solvingenvironment
• Excellent verbal & written communication skills, preferably with international exposure, inspiring confidence while leading customers through the steps to resolve issues via phone andemail.
• Eagerness to contribute in a team-orientedenvironment.
• Working knowledge of Web applications.
• Working knowledge of Databases like Microsoft SQL Server, PostgreSQL, Oracle, etc.
• Working knowledge of Webservers like IIS, Weblogic etc.
• Experience working with XML, JSON, Python, PowerShell aplus
Role: Data Platform Engineer
Industry Type: Analytics / KPO / Research
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: Any Graduate
PG: CS in Any Specialization
Key Skills
Skills highlighted with '' are preferred keyskills
Platform Engineering
PowerShellXMLMicrosoft SQL ServerPostgreSQLJSONOraclePython
