Senior Operations Analyst, Network Operation

Job Description

What is the opportunity?

The Operations Analyst is responsible for monitoring and supporting all Royal Bank of Canada’s global network environment on a 24/7/365 days a year basis. As a member of the Telecommunications and Network Services Operations NOC, the Operations Analyst will be accountable for monitoring and providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC’s operations. This role will require the Analyst to work effectively in both an independent and team-oriented environment.

What will you do?
Coordinates requests with IT support teams, identifying, tracking and resolving issues.
Detect, investigate, diagnose and recover anomalies across the production infrastructure.
Perform first level technical support based on the Incident Management Framework.
Allocate resources to ensure equipment & affiliated software is maintained to achieve high productivity at minimum cost.
Develop, document and maintain standardization initiatives to ensure consistency in support
Take opportunities to educate / train analysts based on real time occurrences
What do you need to succeed?
Must have:

Technical Expertise

Understanding of Network based technologies and processes: Cisco suite of products including Cisco SD-WAN, Switches, Firewalls, and F5 Load Balancers
Knowledge with Data, Voice and Wireless network technologies including associated hardware technologies
Advanced networking concepts: VxLAN/VPLS/EVPN, DWDM concepts, F5 and Load Balance concepts (suspend/activate services)
Professional Competencies

Strong interpersonal and communication skills
Ability to communicate effectively with diverse stakeholders, from technical specialists to senior managers
Education & Certifications

Undergraduate degree/diploma preferably in Computer Information Systems or equivalent experience
Cisco Associate or Professional level certification on networking
Nice to have:

SD-WAN & Network Technologies

Experience with Silver Peak SD-WAN technologies (configuration, management, troubleshooting)
Basic understanding of ATM platforms and setups (communication problems, modems, switches)
Technical Tools & Platforms

Familiarity with ServiceNow, Cisco Catalyst Center, and NetBrain
Automation & Development

Scripting and automation experience
ITIL Foundations, Lean Six-Sigma, A+ Certification
What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high performing team
A world-class training program in financial services
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies
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Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, IT Standards, Lifelong Learning, Long Term Planning, Operational Delivery
Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:

Toronto
Country:

Canada
Work hours/week:

37.5
Employment Type:

Full time
Platform:

TECHNOLOGY AND OPERATIONS
Job Type:

Regular
Pay Type:

Salaried