Senior ManagerVP Operation BPO

As Operations Manager - you will be responsible for day-to-day client communication & service deliveries, operations activities ensuring SLA Adherence, team management etc.We are looking for people with hunger to deliver best value for the client and excellence in defining process to achieve the goals.Who do we think will be a Rockstar in this role:1. Self-driven, process oriented & customer focused2. Ability to work in unstructured environments with minimal guidance3. Problem solver with a can-do attitude4. Excellent communication skills with client presenceWhat will help:1. Relevant experience for the role with leading Services Companies2. Business Degree from Leading MBA instituteResponsibilities:1. Day to day management and oversight of the Business Units2. Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction3. Running the - Center of Excellence- delivery ops for production4. Work with Operations and Relationship Managers to identify client needs and implement processes and procedures to meet the client needs.5. Assess technology needs related to the management, service and quality measurements and related reporting capabilities for internal and customer use6. Implement internal and external procedures and continually update processes to ensure maximum customer satisfaction & efficiency7. Prepare and deliver performance reviews, coaching and discipline when necessaryJob Location: Indore (WFH during pandemic)Night Shift: Apply only IF you are Open to Night Shift