Senior Manager Vocational Rehabilitation

Job Summary

Manages all aspects of administrative support functions for large or multiple insurance offices or departments. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.
Job Description

What is the opportunity?

This leadership role is responsible for managing a team of Vocational Rehabilitation Specialists who support the adjudication process by providing expert risk management and return-to-work services across multiple lines of business. The successful candidate will foster a collaborative, multidisciplinary environment that emphasizes exceptional client service and operational excellence.

What will you do?

Responsible for leading, coaching, training and mentoring a team of vocational rehabilitation specialists to achieve continuous improvement and consistent results.
Responsible for staffing within the unit, including selection, retention, career development and performance management
Serve as lead risk manager, lead technician and Subject Matter Expert (SME) on vocational rehabilitation, disability management, risk management and return-to-work (RTW) matters as they relate to the disability claim
Responsible for setting team and individual objectives and achieving claims resolution/RTW results with adherence to RBC’s return to work philosophy, practices and procedures.
Conduct necessary due diligence on prospective rehabilitation service providers and build key relationships with vendors in the industry
Lead projects and initiatives within the Vocational unit and across Life and Health Claims
What will you need to succeed?

Must have

Minimum 7 to 10 years of experience in vocational rehabilitation or clinical services
Minimum 3 to 5 in a leadership or senior management role, supervising teams and programs
Experience in designing, implementing and evaluating vocational rehabilitation programs
Proven experience in overseeing vendor performance, managing contracts, and driving cost-effective and client centric vendor solutions
Post Secondary Education in health sciences, psychology, social sciences, nursing, or a related field
Nice to have

Vocational Rehabilitation Association of Canada (VRAC) and/or College of Vocational Rehabilitation professionals accreditation (RRP and/or CVP) preferred
Special Conditions

Ability to work remotely out of Alberta, BC, Ontario, Quebec

What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
Competitive pay and high-earning potential
All the tools, training, and team support you need to grow your career
Flexible work/life balance options
Sophisticated RBCI software tools to boost your productivity
RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Customer Service, Decision Making, Effectiveness Measurement, Insurance Operations, Insurance Product Development, Operational Delivery, People Management, Process Management, Strategic Thinking, Time Management
Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:

MISSISSAUGA
Country:

Canada
Work hours/week:

37.5
Employment Type:

Full time
Platform:

INSURANCE
Job Type:

Regular
Pay Type:

Salaried
Posted Date:

2025-04-15
Application Deadline:

2025-05-01
Note: Applications will be accepted until 11:5+ PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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