Senior Manager Retail & E-commerce

Full job description
The Senior Manager, Whitney Shop (SM), is a senior operational leader responsible for driving in-store revenue growth for all physical and digital retail sales channels. While rigorously managing expenses to maximize department profitability, they optimize business procedures in front and back of house.

This position’s primary directive is to scale retail revenue of existing and new channels through strategic action following guidance from the Director. That task shall be supported by owning integration of new software and systems to support the creation of an omnichannel environment and experience within the department.

The SM must be an analytical, commercially minded leader equally comfortable analyzing sales trends, presenting results to senior leadership, maintaining meticulous visual standards, and coaching a sales assistant on the floor. They balance the long-term strategic roadmap with the daily operational demands of a high-traffic museum retail environment and digital marketplace.

Responsibilities

Store Profitability & P&L Management

Manages the retail P&L: revenue targets, cost budgets, and operating margin goals in partnership with the Director of Retail and Licensing.
Builds and maintains rolling financial forecasts; tracks sales, labor costs, and operating expenses against budget with monthly variance analysis.
Coordinates margin-improvement initiatives through inventory management and monitoring and advancement on KPIs
Creates and presents monthly, quarterly, and annual business reviews with KPI dashboards for senior leadership.