Verified Job Customer Support / TeleCaller

Senior Manager Quality

Dibrugarh, Assam

CategoryCustomer Support / TeleCaller

Job ID#212159

Job TypeRemote / WFH

Job Description

SALARY
: upto 6 LPA
LOCATION
: Dibrugarh, Assam, India
VACANCIES
: 1
QUALIFICATION
: Any graduate
MALE/FEMALE
: both
EXPERIENCE
: 2-3 years

JOB DETAILS
1.Defining audit strategies to ensure maximum improvement in quality performance on Customer Satisfaction
2.Optimizing QA staff for maximum efficiency (productivity and accuracy)- define KRA for Quality Auditors and Call Centers
3.Supporting management focus on review of key drivers, metrics and operational processes that drive KPI...

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