Verified Job
Recruiter / HR / Admin
Senior Manager- HR Shared Services (APAC)
Recruiter / HR / Admin
#762367
Remote / WFH
t3 Strategic Partners
Job Description
Location: Bangalore or Chennai, India (Regional APAC Hub)
Function: Human Resources
Reporting To: Head of HR Delivery
About the Opportunity
Join a globally recognized industrial technology organization that operates across multiple continents and serves customers in critical infrastructure, energy, process industries, and manufacturing. The organization is undergoing an exciting global HR transformation, investing in modern people practices, digital HR technologies, and service excellence to create a world-class employee experience.
As Senior Manager – HR Delivery (APAC), you will play a strategic leadership role in driving HR operations and service delivery across India, China, Malaysia, and South Korea. You will lead a regional HR Delivery team, partner closely with HR Business Partners and business leaders, and ensure consistent, compliant, and high-quality HR services while supporting business growth and organizational transformation.
This role is ideal for an experienced HR leader who combines operational excellence with strategic thinking and enjoys working in a fast-paced, multicultural, matrix organization.
Key ResponsibilitiesRegional HR Service Delivery
• Lead end-to-end HR service delivery across India, China, Malaysia, and South Korea.
• Ensure efficient execution of core HR operations with high service standards and defined SLAs.
• Manage and prioritize HR operational requests while driving continuous process improvements.
• Develop scalable and standardized HR delivery practices across the region.
Team Leadership
• Lead, coach, and develop a regional HR Delivery team.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Build team capability to support changing business and organizational needs.
Employee Relations & Compliance
• Provide expert guidance on complex employee relations matters.
• Lead investigations, disciplinary actions, grievance handling, and performance-related cases.
• Ensure compliance with employment legislation across multiple APAC countries.
• Partner with legal and business leaders to minimize organizational risk.
HR Policies & Governance
• Implement and continuously improve HR policies and procedures aligned with regional regulations and global standards.
• Drive governance initiatives that enhance employee experience while ensuring compliance.
• Support regional compensation and annual reward processes in partnership with Reward and HR teams.
Performance & Manager Capability
• Strengthen performance management practices across the region.
• Coach managers on employee performance, development conversations, and people leadership.
• Promote a high-performance culture focused on engagement and accountability.
HR Technology & Digital Transformation
• Partner with HR Systems teams to optimize HR technologies, workflow automation, and AI-enabled processes.
• Champion digital adoption and continuous improvement of HR service delivery.
• Drive efficiency through technology-enabled people practices.
Data & Analytics
• Ensure accuracy and integrity of regional HR data.
• Utilize people analytics and business insights to support workforce planning and decision-making.
• Develop HR dashboards and reporting for senior leadership.
Employee Experience
• Collaborate with Talent, Learning, and Culture teams to enhance the employee lifecycle from onboarding through development and engagement.
• Support initiatives that strengthen employer brand and employee satisfaction across the region.
Qualifications & Experience
• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Master's degree or professional HR certification is preferred.
• 12 years of progressive HR experience, including significant exposure to HR Operations, HR Shared Services, or HR Delivery.
• Proven leadership experience managing regional or international HR teams within a matrix organization.
• Strong knowledge of employment laws and HR practices across multiple APAC countries, particularly India, China, Malaysia, and South Korea.
• Experience handling complex employee relations cases and supporting business leaders.
• Strong understanding of HRIS platforms, HR technologies, workflow automation, and people analytics.
• Excellent stakeholder management, communication, influencing, and problem-solving skills.
What We're Looking For
The successful candidate will demonstrate:
• Strong operational and strategic HR leadership capabilities.
• Ability to lead geographically dispersed and multicultural teams.
• Experience driving HR transformation and process excellence.
• Strong business acumen with a customer-focused mindset.
• High levels of ownership, resilience, and decision-making capability.
• Ability to balance operational priorities with long-term strategic initiatives.
• Cultural awareness and the ability to work effectively across diverse markets.
Experience: 12 Years
Level: Senior Manager
Region Covered: India, China, Malaysia & South Korea
• Employment Type: Full-time
Function: Human Resources
Reporting To: Head of HR Delivery
About the Opportunity
Join a globally recognized industrial technology organization that operates across multiple continents and serves customers in critical infrastructure, energy, process industries, and manufacturing. The organization is undergoing an exciting global HR transformation, investing in modern people practices, digital HR technologies, and service excellence to create a world-class employee experience.
As Senior Manager – HR Delivery (APAC), you will play a strategic leadership role in driving HR operations and service delivery across India, China, Malaysia, and South Korea. You will lead a regional HR Delivery team, partner closely with HR Business Partners and business leaders, and ensure consistent, compliant, and high-quality HR services while supporting business growth and organizational transformation.
This role is ideal for an experienced HR leader who combines operational excellence with strategic thinking and enjoys working in a fast-paced, multicultural, matrix organization.
Key ResponsibilitiesRegional HR Service Delivery
• Lead end-to-end HR service delivery across India, China, Malaysia, and South Korea.
• Ensure efficient execution of core HR operations with high service standards and defined SLAs.
• Manage and prioritize HR operational requests while driving continuous process improvements.
• Develop scalable and standardized HR delivery practices across the region.
Team Leadership
• Lead, coach, and develop a regional HR Delivery team.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Build team capability to support changing business and organizational needs.
Employee Relations & Compliance
• Provide expert guidance on complex employee relations matters.
• Lead investigations, disciplinary actions, grievance handling, and performance-related cases.
• Ensure compliance with employment legislation across multiple APAC countries.
• Partner with legal and business leaders to minimize organizational risk.
HR Policies & Governance
• Implement and continuously improve HR policies and procedures aligned with regional regulations and global standards.
• Drive governance initiatives that enhance employee experience while ensuring compliance.
• Support regional compensation and annual reward processes in partnership with Reward and HR teams.
Performance & Manager Capability
• Strengthen performance management practices across the region.
• Coach managers on employee performance, development conversations, and people leadership.
• Promote a high-performance culture focused on engagement and accountability.
HR Technology & Digital Transformation
• Partner with HR Systems teams to optimize HR technologies, workflow automation, and AI-enabled processes.
• Champion digital adoption and continuous improvement of HR service delivery.
• Drive efficiency through technology-enabled people practices.
Data & Analytics
• Ensure accuracy and integrity of regional HR data.
• Utilize people analytics and business insights to support workforce planning and decision-making.
• Develop HR dashboards and reporting for senior leadership.
Employee Experience
• Collaborate with Talent, Learning, and Culture teams to enhance the employee lifecycle from onboarding through development and engagement.
• Support initiatives that strengthen employer brand and employee satisfaction across the region.
Qualifications & Experience
• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Master's degree or professional HR certification is preferred.
• 12 years of progressive HR experience, including significant exposure to HR Operations, HR Shared Services, or HR Delivery.
• Proven leadership experience managing regional or international HR teams within a matrix organization.
• Strong knowledge of employment laws and HR practices across multiple APAC countries, particularly India, China, Malaysia, and South Korea.
• Experience handling complex employee relations cases and supporting business leaders.
• Strong understanding of HRIS platforms, HR technologies, workflow automation, and people analytics.
• Excellent stakeholder management, communication, influencing, and problem-solving skills.
What We're Looking For
The successful candidate will demonstrate:
• Strong operational and strategic HR leadership capabilities.
• Ability to lead geographically dispersed and multicultural teams.
• Experience driving HR transformation and process excellence.
• Strong business acumen with a customer-focused mindset.
• High levels of ownership, resilience, and decision-making capability.
• Ability to balance operational priorities with long-term strategic initiatives.
• Cultural awareness and the ability to work effectively across diverse markets.
Experience: 12 Years
Level: Senior Manager
Region Covered: India, China, Malaysia & South Korea
• Employment Type: Full-time
