Senior Manager - Global Procurement Operations

Job description
Senior Manager, Global Procurement Solutions Job Description Job Title: Sr. Manager (Procurement Operations) – Global Procurement Solutions Our Company The Kraft Heinz Company is revolutionizing the food industry – we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. As a global food and beverage powerhouse, Kraft Heinz represents over $29 billion in revenue and is the 3rd largest food and beverage company in North America and 5th largest in the world. We strive to, “Let’s Make Life Delicious”! Job Title Senior Manager (Procurement Operations) – Global Procurement Solutions, GCC India Location Ahmedabad, India – Global Capability Center (GCC) Function Global Procurement Solutions Role Summary The Senior Manager, Global Procurement Solutions, will lead multi-process teams within the India GCC supporting Kraft Heinz’s global procurement. The role is accountable for service delivery, stakeholder management, and continuous improvement across operational procurement activities including e-Sourcing: eRFX management, e-auctions, Catalog management, PR/PO processing, GR creation support, outline agreements (SAP) and contract workspace (Ariba) management , source list maintenance, and blocked invoice resolution. The position requires strong communication, governance mindset, and rigorous adherence to global procurement policies and controls. Key Responsibilities 1) Service Delivery Leadership (GPS Operations) Lead and develop high-performing teams delivering global procurement solutions services across multiple geographies and business units. Own end-to-end operational performance for assigned processes (SLA/KPI adherence, quality, timeliness, responsiveness). Establish clear operating rhythms (daily/weekly/monthly governance), capacity planning, workload allocation, and issue escalation mechanisms. Drive standardization, documentation, and execution of global standard operating procedures (SOPs) aligned to Kraft Heinz policies. 2) e-Sourcing & Supplier Event Enablement Oversee execution and governance of eRFX activities including request intake, event setup, supplier communications, Q&A management, bid analysis coordination, and event closure. Lead execution of e-auctions (setup, supplier enablement, training support, mock events where required, compliance checks, and post-event reporting). Ensure sourcing events follow defined category strategy inputs, approval matrices, audit requirements, and confidentiality guidelines. 3) Catalog enablement Manage Catalog administration and governance (content accuracy, pricing updates, supplier onboarding coordination, and compliance to buying channels). 4) PR/PO & Receiving (GR) Enablement Oversee PR creation support and PO management, ensuring accuracy of coding, approvals, and alignment with policy and delegated authority. Coordinate support for GR creation and receiving-related process adherence, ensuring timely resolution GR. 5) Contract/Outline Agreement & Master Data Governance Lead outline agreement creation, maintenance, and amendments, ensuring alignment to approved terms, legal/procurement controls, and system integrity. Manage source list maintenance and related procurement master data updates, ensuring proper controls, segregation of duties, and audit readiness. Drive ongoing data quality reviews and root-cause fixes to reduce downstream invoice/PO exceptions. 6) Blocked Invoice Resolution (Procurement-side) Lead procurement operations support for blocked invoice resolution (matching issues, PO/GR variances, pricing discrepancies, missing approvals), partnering with AP/Finance and suppliers. Implement structured root-cause analysis and corrective/preventive actions to reduce recurrence and improve cycle time. 7) Stakeholder Management & Communication Act as the primary point of contact for global procurement stakeholders (Category teams, Procurement COE, Finance/AP, Supply Chain, Business Units, and key suppliers as needed). Deliver clear, structured updates: performance dashboards, risk logs, escalations, and executive-ready communications. Facilitate cross-functional workshops to resolve systemic issues and align on policy-compliant process improvements. 8) Controls, Compliance & Risk Management Ensure strict adherence to Kraft Heinz procurement policies, approval workflows, and internal controls (including audit/SOX-relevant controls where applicable). Maintain process compliance evidence, ensure segregation of duties, and support internal/external audits with accurate documentation and timely responses. Proactively identify operational, compliance, and reputational risks; implement mitigation plans and track closure. 9) Continuous Improvement & Transformation Drive Lean/process excellence initiatives to improve cycle time, first-time-right quality, user experience, and productivity. Partner with procurement technology teams on enhancements (e-sourcing tools, ERP/P2P systems), UAT coordination, training, and adoption. Build automation opportunities (workflow optimization, templates, dashboards) to reduce manual effort and improve control outcomes. Key Interfaces (Stakeholders) Global Category Management & Strategic Sourcing and onshore procurement teams Procurement COE (Policy, Governance, Supplier Enablement) Finance / Accounts Payable / Controllership Operations / Plants (as applicable) Procurement Technology / ERP & P2P product teams External suppliers (enablement and issue resolution, as appropriate) Qualifications & Experience Bachelor’s degree required; MBA/PGDM or equivalent preferred. 10–14+ years of experience in procurement operations, sourcing enablement, S2C, or shared services/GCC environment; 4–7+ years in people leadership roles. Demonstrated experience managing eRFX and e-auction operations and/or broader procurement operations (PR/PO, contracts/outline agreements, invoice exception handling). Experience operating within global governance models, SLAs, and audit/compliance expectations. Preferred Technical Skills / Tools Experience with ERP/P2P platforms (e.g., SAP S/4HANA, SAP ECC) and e-sourcing tools (e.g., SAP Ariba, Coupa, Jaggaer or similar). Strong proficiency in reporting/analytics (Excel, PowerPoint; Power BI/Tableau preferred). Working knowledge of procurement controls, approval matrices, and data governance practices. Core Competencies Executive communication and stakeholder influence across cultures and time zones. Strong people leadership: coaching, performance management, talent development, engagement. Structured problem solving, root-cause analysis, and process improvement orientation. High attention to detail with strong governance mindset and policy adherence. Ability to manage ambiguity, prioritize effectively, and drive outcomes in a matrixed organization. Performance Measures (Examples) SLA adherence for sourcing events, PR/PO turnaround, outline agreement cycle time, and blocked invoice resolution. First-time-right quality, audit findings reduction, and compliance adherence rates. Stakeholder satisfaction and reduction in recurring exceptions. Productivity improvements via standardization/automation and continuous improvement initiatives. Location(s) Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes . Experience Level Senior Level