Verified Job
Customer Support / TeleCaller
Senior Manager - Digital Transformation & Process Excellence - BPO
Customer Support / TeleCaller
#654535
Remote / WFH
Job Description
Senior Manager - Digital Transformation & Process Excellence - BPO
Profile & Experience:
- Bachelor's degree with 11+ years of experience in contact center or outsourcing industry
- Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies
- Exposure to drive complex improvement / transformation projects across multiple accounts/domains
- Well versed with project and prog...
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