Verified Job
Customer Support / TeleCaller
Senior Manager Business Automation Solutions Telecom Domain BPO
Customer Support / TeleCaller
#386018
Remote / WFH
Job Description
We have a job opportunity for Business Automation Solutions for Telecom domain.
Relevant Experience Levels : 10+ years
Location : Pune
Key aspects of the role:
- Work with Product Owners, business users and functional / technical experts to translate business opportunities into a high level, technical, analytics and automation solutions.
- Act as the interface between the Product Owner and Solution Architecture / Design to document requirements and user stories.
- Contribute to business case quantification.
- Creation and definition of key performance indictors to measure the business value delivered by automation and analytics initiatives.
- Validation of high-level designs, deliverables, and timelines to meet business expectations.
- Validation and communication of value delivered by analytics and automation solutions.
- Represent the Radical Simplification and Automation team in internal and external forums, promoting and driving a clients Local Markets analytics and automation strategy
- Excellent Exposure to Various Telecom Process and Experience with Various CRM, OSS/ BSS, and Automation Suites
Key accountabilities and decision ownership:
- Accountable for the translation of business opportunities into a high level, technical, analytics and automation solution which is signed off by a Product Owner.
- Responsible for clear and seamless communication between business users and IT Solution Architects and Designers.
- Responsible for ensuring the delivered analytics and automation solutions meet the expected business benefits.
- Working cross functionally to bring cultural change within the organization.
- Train others to increase organizational capability and ensuring everyone 'speaks the same language' through the application of common standards
Core competencies, knowledge and experience:
- Strong knowledge and demonstrable experience of solving business problems with analytics and automation solutions.
- Excellent stakeholder management skills with experience of working with a broad cross section of business users.
- Can bring high energy and has a strong sense of ownership.
- Project Management experience, especially in managing multi-functional teams and holding others to account.
- Strong commercial skills, able to evaluate and measure business value and ROI
Relevant Experience Levels : 10+ years
Location : Pune
Key aspects of the role:
- Work with Product Owners, business users and functional / technical experts to translate business opportunities into a high level, technical, analytics and automation solutions.
- Act as the interface between the Product Owner and Solution Architecture / Design to document requirements and user stories.
- Contribute to business case quantification.
- Creation and definition of key performance indictors to measure the business value delivered by automation and analytics initiatives.
- Validation of high-level designs, deliverables, and timelines to meet business expectations.
- Validation and communication of value delivered by analytics and automation solutions.
- Represent the Radical Simplification and Automation team in internal and external forums, promoting and driving a clients Local Markets analytics and automation strategy
- Excellent Exposure to Various Telecom Process and Experience with Various CRM, OSS/ BSS, and Automation Suites
Key accountabilities and decision ownership:
- Accountable for the translation of business opportunities into a high level, technical, analytics and automation solution which is signed off by a Product Owner.
- Responsible for clear and seamless communication between business users and IT Solution Architects and Designers.
- Responsible for ensuring the delivered analytics and automation solutions meet the expected business benefits.
- Working cross functionally to bring cultural change within the organization.
- Train others to increase organizational capability and ensuring everyone 'speaks the same language' through the application of common standards
Core competencies, knowledge and experience:
- Strong knowledge and demonstrable experience of solving business problems with analytics and automation solutions.
- Excellent stakeholder management skills with experience of working with a broad cross section of business users.
- Can bring high energy and has a strong sense of ownership.
- Project Management experience, especially in managing multi-functional teams and holding others to account.
- Strong commercial skills, able to evaluate and measure business value and ROI
