Senior Internal Communications Business Partner

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands.

With over 2,600 employees, our people are the reason we are so successful. Ten times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We are looking for a Senior Internal Communications Business Partner to help shape and deliver strategic, high-impact internal communications across the business.

This is a 12-month fixed-term contract to cover maternity leave.

In this role, you will work closely with teams across the organisation to create engaging communications that support major projects, cultural initiatives and organisational change. You will lead the planning and delivery of colleague recognition events, manage internal communication platforms, support charity and community engagement activities, and help build communication capability across the business. This is an excellent opportunity to influence employee engagement and contribute to a positive and connected workplace culture.

Key responsibilities include:

Strategic Communications & Business Partnering

Provide strategic advice and support to colleagues in designing tailored internal communications solutions across print, digital and social channels.
Partner with key functions across the business to design and deliver engaging communications that support major projects, business change programmes and organisational priorities.
Champion the consistent use of the internal brand and tone of voice, using audience insight to ensure communications are relevant, inclusive and effective.
Work closely with the External Communications Team to support joint communications activity, stakeholder events and campaigns.
Deputise for the Head of Employee Communications & Engagement as required.
Employee Engagement & Recognition

Lead the planning and delivery of colleague engagement events and recognition programmes, including Long Service and Employee Excellence Awards.
Facilitate opportunities for meaningful employee-leader engagement, including frontline meetups, management events and functional conferences.
Contribute to the delivery of the organisation’s charity strategy, promoting charitable opportunities and supporting charity committee activities to maximise community impact.
Digital Channels, Content & Innovation

Manage and curate internal social media-style channels, ensuring content is engaging, timely and aligned with business objectives.
Support the creation and editing of internal video content for publication across communication channels.
Oversee governance of internal digital screen content and provide guidance to local content champions.
Identify and implement opportunities to leverage emerging technologies and communication platforms to enhance employee engagement.
Communications Capability & Governance

Design and deliver communications training for line managers to build confidence and capability in engaging their teams.
Provide guidance, standards and governance to ensure consistent, high-quality internal communications across the organisation.
Creative & Design Support

Provide ad hoc InDesign support and create branded artwork during periods of limited capacity within the Design team.
Who we’re looking for

Experienced internal communications professional with strong strategic business partnering capability
Excellent written and verbal communicator, producing clear, engaging, audience-focused content across multiple channels
Proven ability to develop and deliver multi-channel communication strategies aligned to business objectives
Strong stakeholder management skills, with experience influencing senior leaders and cross-functional teams
Able to manage multiple priorities, complex projects and large-scale events in a fast-paced environment
Skilled in using digital communications tools and platforms, with experience in CMS, email, social media and Office 365
Confident using insight and data to evaluate and improve communication effectiveness
Proficient in Adobe InDesign and creating visually engaging content
Highly organised, collaborative and detail-focused
Degree-level qualification in communications, public relations, journalism, English, marketing or a related field is desirable
As well as a competitive salary, we’ll also offer you:

An excellent defined benefit pension scheme
32 days’ holiday per year, rising to 34 after 2 years
Flexible working hours
Free First-Class duty travel on the EMR network
Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER
75% discount on national leisure travel (inc partner and dependants)
Friends and Family discounted tickets on the EMR network
Various training opportunities
Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!
This position is based in our Derby Head office, but we've adopted a flexible hybrid working model that creates the opportunity to work in your own way at home but also provides great spaces for in-person collaboration.

We are open minded to applications from people who wish to have flexible working. Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.