Senior Information Communication Technology (ICT) Support Technician

Wagga Wagga City Council has an exciting opportunity for a suitably qualified and experienced individual to join our Information and Communications Technology team!

Permanent, full-time position.
Annual salary range of $8+,3+4.00 to $106,273.+0 + superannuation.
Work in a supportive environment with broad exposure to exciting technologies.
Training and development opportunities.
Generous leave entitlements.
Your new role:
Looking to take your ICT career further? As our Senior ICT Support Technician, you'll tackle diverse technical challenges whilst building your leadership skills. This role will see you supporting the organisation’s technology operations, leading projects, and mentoring our support team. Working closely with the IT Coordinator, you'll help shape our ICT environment and guide our Level 1 technicians to success.

The position will be responsible for:

Provide Level 2 helpdesk support and Level 1 escalation where required, utilising ITIL Framework best practices to ensure services are reliable, robust, effective, and efficient.
Assist the IT Coordinator to develop and implement ICT plans and strategies to meet business needs.
Assist the IT Coordinator in managing key systems and security projects.
Develop and maintain technical system and user documentation.
Provide professional, current, and relevant advice and information to customers.
Maintenance and support of Council’s IT infrastructure including, but not limited to, server, storage, network, communications, security, backup, disaster recovery and CCTV environments.
Installation of hardware and software as required.
Provide afterhours support for Council meetings and staff members on a rotating basis with other IT support staff.
Attend to out-of-hours call outs in accordance with the on-call rostering arrangements.
Other duties as requested by the Manager Information and Communications Technology (ICT) Services.
What you will need to succeed:

The successful applicant will have:

Tertiary qualifications and/or industry certificates relevant to the role.
Three (3) to five (5) years demonstrated work experience relevant to the role;
Highly developed communication, interpersonal and administrative skills; and
An ability to work effectively within a team and independently to meet deadlines is essential.
What is next?

Applications close Sunday, 26 January 2025 at 11.5+pm AEDST with interviews to be held in the week commencing Monday, 3 February 2025.

If you are interested in this role and would like more information, please contact Joshua Wood, Information Technology Coordinator on 02 6+26 +224.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

All preferred candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position including a functional health assessment to ensure candidates can meet the inherent physical requirements of the role.

https://wagga.nsw.gov.au/the-council/working-with-council/why-work-in-wagga

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages. Read more