Verified Job
Customer Support / TeleCaller
Senior General Manager BPO Banking Transitions
Customer Support / TeleCaller
#250325
Remote / WFH
Job Description
Job title: Senior General Manager - BPO Banking Transitions
Company: NetSysCon
Job description: Sr General Manager- BPO Banking Transitions We are looking for a Sr General Manager- Transitions for our client which is a global leader in Business Process Services. Job Profile: - The incumbent would be part of the Transition team and the primary responsibility will be to understand and document the processes at hand. Transition manager will have to understand the current process level of the processes and create a workflow and process maps for a distributed operation. - Responsible to identify process improvement policies and developing performance ramp up goals thereby achieving customer delight and a seamless process migration as a whole. - Manage the transition of projects from the inception phase till the project reaches stability post Go Live. The manager is responsible for identifying key risks in the project and collaboratively design the mitigation plans for the same - Communication of the project progress to all stakeholders has to be done at regular / predefined intervals Requirements: - Experience: 18-22 years - Must have experience from Banking Transition (BPO Industry ONLY) and should have led a team. - Strong client management skills - Worked on MS Excel, MS Visio, MS Project, MS Word & MS PPT - Excellent communication & presentation skills - Expertise in Six Sigma methodology - Strong understanding of BPM operations, quality and service level.
Expected salary:
Location: Mumbai, Maharashtra - Navi Mumbai, Maharashtra
Job date: Thu, 17 Nov 2026 04:31:24 GMT
Apply for the job now
Company: NetSysCon
Job description: Sr General Manager- BPO Banking Transitions We are looking for a Sr General Manager- Transitions for our client which is a global leader in Business Process Services. Job Profile: - The incumbent would be part of the Transition team and the primary responsibility will be to understand and document the processes at hand. Transition manager will have to understand the current process level of the processes and create a workflow and process maps for a distributed operation. - Responsible to identify process improvement policies and developing performance ramp up goals thereby achieving customer delight and a seamless process migration as a whole. - Manage the transition of projects from the inception phase till the project reaches stability post Go Live. The manager is responsible for identifying key risks in the project and collaboratively design the mitigation plans for the same - Communication of the project progress to all stakeholders has to be done at regular / predefined intervals Requirements: - Experience: 18-22 years - Must have experience from Banking Transition (BPO Industry ONLY) and should have led a team. - Strong client management skills - Worked on MS Excel, MS Visio, MS Project, MS Word & MS PPT - Excellent communication & presentation skills - Expertise in Six Sigma methodology - Strong understanding of BPM operations, quality and service level.
Expected salary:
Location: Mumbai, Maharashtra - Navi Mumbai, Maharashtra
Job date: Thu, 17 Nov 2026 04:31:24 GMT
Apply for the job now
