Verified Job
Customer Support / TeleCaller
Senior Executive Import Airsea customer service pricing and operation
Customer Support / TeleCaller
#239138
Remote / WFH
Job Description
INTRODUCTION
Its centralized desk - dealing & negotiating rates with overseas agents/shipping lines/local vendors like NVOCC/LCL Consolidators body/transporters/warehouse and provide client specific services from the stage of RFQ till completion/Execution of the shipment.
ROLES & RESPONSIBILITY: -
· Single contact window for rate procurements
· Ensure timely response to all enquiries
· Rate negotiations with Agents, Co-loaders ,CFS and Shipping Lines
· Collaborate & Strategize with sales team to get more business on board
· Agency development, rrelationship with Agents, Co-loaders ,CFS and Shipping Lines
· Follow Customer SOP thoroughly along with DSR
· Acquire a thorough understanding of agents, carriers routes, transit time and their services
· Responsible for the Pricing for both Sea Freight ,Air Freight imports
· Deal immediately with each enquiry from sales team and revert in time with best buying rates to be quoted to sales.
· Ensure that rates/ quotations received from Overseas agent are complete in all aspects in line with the expectations of the customer
· Take Reviews & Feedback on quoted rates – on regular basis. Make necessary changes in strategy – in accordance to client’s feedback
· Regular follow ups with sales team for business and volume projections.
· Understanding the market rates and doing best to fulfil management’s expectation with regard to pricing
· Resolve any issues and problems faced by sales/CS team and deal with complaints to maintain trust and relations with agents
· Play an integral part in generating new business that will turn into long-lasting relationships with agents
· Assist Sales team in winning all RFQs
· REQUIREMENTS FOR KAM: -
· Strong English communication (especially email) and interpersonal skills with aptitude in building relationships with personnel of all organizational level.
· Good Learning skills
· Knowledge of MS Office
· Ability in problem-solving and negotiation
· Minimum Qualification : MBA, BBA, B-COM,BA (strong experienced 3-6 years in freight forwarding industry)
Job Type: Full-time
Salary: ₹18,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 3 years (Preferred)
Language:
English (Preferred)
Hiring Insights
Hiring 1 candidate for this role
Job activity
Employer reviewed job 3 days ago
Posted 6 days ago
Its centralized desk - dealing & negotiating rates with overseas agents/shipping lines/local vendors like NVOCC/LCL Consolidators body/transporters/warehouse and provide client specific services from the stage of RFQ till completion/Execution of the shipment.
ROLES & RESPONSIBILITY: -
· Single contact window for rate procurements
· Ensure timely response to all enquiries
· Rate negotiations with Agents, Co-loaders ,CFS and Shipping Lines
· Collaborate & Strategize with sales team to get more business on board
· Agency development, rrelationship with Agents, Co-loaders ,CFS and Shipping Lines
· Follow Customer SOP thoroughly along with DSR
· Acquire a thorough understanding of agents, carriers routes, transit time and their services
· Responsible for the Pricing for both Sea Freight ,Air Freight imports
· Deal immediately with each enquiry from sales team and revert in time with best buying rates to be quoted to sales.
· Ensure that rates/ quotations received from Overseas agent are complete in all aspects in line with the expectations of the customer
· Take Reviews & Feedback on quoted rates – on regular basis. Make necessary changes in strategy – in accordance to client’s feedback
· Regular follow ups with sales team for business and volume projections.
· Understanding the market rates and doing best to fulfil management’s expectation with regard to pricing
· Resolve any issues and problems faced by sales/CS team and deal with complaints to maintain trust and relations with agents
· Play an integral part in generating new business that will turn into long-lasting relationships with agents
· Assist Sales team in winning all RFQs
· REQUIREMENTS FOR KAM: -
· Strong English communication (especially email) and interpersonal skills with aptitude in building relationships with personnel of all organizational level.
· Good Learning skills
· Knowledge of MS Office
· Ability in problem-solving and negotiation
· Minimum Qualification : MBA, BBA, B-COM,BA (strong experienced 3-6 years in freight forwarding industry)
Job Type: Full-time
Salary: ₹18,000.00 - ₹40,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 3 years (Preferred)
Language:
English (Preferred)
Hiring Insights
Hiring 1 candidate for this role
Job activity
Employer reviewed job 3 days ago
Posted 6 days ago
