Senior Engineer Ship Navigation and communication - Dubai

Job description
Ship Navigation and communication business.

Position : Senior Engineer Navigation and communication

Experience should be in Navcom and communication around 10 years

Job Summary:

The Service Manager exhibits a strong commitment to customer service by quickly responding to customer inquiries, communicating job progress, resolving issues, and ensuring that the daily service requirements are met in a timely manner. The Service manager is adept at properly analyzing the job request, the parts and equipment needed, and dispatches the technician who has the knowledge of services required to fix it right the first time. The Service manager provides technicians with reliable and accurate technical and administrative support.

Responsibilities:

1. Provides excellent customer service by responding quickly to any inquiries, requests for quotes, and promotes gulf navcom services.

2. Exhibits high commitment to keeping customer apprised of job progress, problems encountered, job completion, and resolving any issues. Presents customers with a "positive complete service experience" on every job.

3. Properly analyzes job request, consistently assigns the most suitable technician to do the job.

4. Generates service call ID's, coordinates service, posts on job board, and internal logistics to maintain continuity of all work being performed.

5. Liaise with vessel agents to check on vessel schedules and confirm that technicians are on the gate access list. Makes sure that technicians are well informed of vessel schedules and any changes.

Salary will be based on skill set demonstrated during interview and previous experience.