Senior Data Technician Network Operations

Job Description This position will be responsible for the proactive monitoring of Intelsat’s global Data network incident ticket creation 1st level troubleshooting and service restoral on Intelsat’s Optical and IP/MPLS networks in a 24X7 Network Operations Center. This individual will also be responsible for providing an exceptional customer experience by providing professional communications to our customers (internal & external) throughout the Incident life cycle. Are you up to the challenge Network monitoring- Major responsibility for this role is using NOI/Netcool to react to Network alarms for service interruptions proactively identify issues that can be resolved before outages occur with focus on Network availability/reliability Incident ticket creation- Utilize Trackit (Remedy) and ServiceNow to create incidents on operational network and customer service issues to ensure accurate documentation is maintained and all follow-up actions are completed to assist in improved network reliability availability and overall service performance Incident communications- Responsible for communicating status of incidents with customers via phone email and other possible alternate methods also responsible for internal notifications/Situational reports establishing Network bridges for severe degradations and outages. Incident resolution- Position requires solid technical abilities and networking skills to be able to troubleshoot Network routers switches optical devices modems and various other devices. Extensive troubleshooting required at Physical Datalink and Network Layer Teamwork- Positions requires the ability to professional interact with your peers other functional groups within the NOC Intelsat POP/Teleport Management various support organizations as well as other departments customers equipment vendors and off-net circuit providers (Leased Network) You should definitely have: A minimum of 2 years practical experience and strong working knowledge as a Network Service/Telecommunications provider role directly interfacing with customers and working incidents to resolution preferably in an operations environment Thorough understanding of troubleshooting techniques particularly at Layers 1-3 of OSI model Experience using Networking monitoring/ Inventory tools (Netcool NOI NetCracker ServiceNow Remedy) General understanding of satellite communication ground station equipment including modems converters HPA LNA IFL and antenna systems is highly desirable Knowledge and practical experience with Cisco IOS(-XR) and JunOS operating systems Strong work ethic desire to exceed self-starter team oriented Ability to learn new equipment