Verified Job
Customer Support / TeleCaller
Senior Claims Managers
Customer Support / TeleCaller
#696769
Remote / WFH
Job Description
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Australian Retirement Trust
Take hold of a monster opportunity and join our ART Life Operations Team as a Senior Claims Manager. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We’re looking for experienced Senior Claims Managers to join our ART Life team and manage a sophisticated portfolio of life, disability and income protection claims. If you are a confident decisionmaker who thrives in a collaborative environment and enjoys coaching others, this is an exciting opportunity to take the next step in your claims career.
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. In this permanent role, you'll:
Manage a diverse portfolio of complex life, disability, and income protection claims.
Implement proactive, holistic claims strategies that achieve strong outcomes for members and ART.
Communicate with empathy and respect to understand each member’s medical, social and personal circumstances.
Collaborate with employers, health professionals, rehabilitation and community services.
Prepare clear written and verbal claims decisions, always ensuring privacy and compliance.
Coach and mentor claims team members, sharing technical expertise to uplift capability.
Champion continuous improvement opportunities to enhance service delivery and operational efficiency.
Contribute to a supportive, high-performing team culture.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
Demonstrated extensive experience in holistic claims management.
Experience within the life and/or disability insurance industry.
Strong understanding of early intervention, rehabilitation, community and health services.
Excellent communication, stakeholder engagement, and decisionmaking skills.
Tertiary qualifications in a relevant discipline (desirable)
Experience coaching or mentoring others in claims management (desirable)
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm Monday 6 April 2026.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Payments & Sundry Billing - Support Officer
Water Corporation
Balcatta WA 6021
Annual leave
Salary packaging
Work from home
Year 7-10 Maths Assistant Tutor
Contour Education
Mount Gravatt QLD
Subscriptions
Birthday leave
View similar jobs with this employer
Senior Credit Services Officer
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Banking & Financial Institutions Sector Growth Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
Senior Claims Managers
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Brisbane QLD 4000
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Perpetual Limited
Sydney NSW
Transportation links
Work from home
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Fraser Coast Regional Council
Hervey Bay QLD 4655
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
SENIOR HR ADVISOR
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Health insurance
Paid volunteer leave
Work from home
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Australia
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Australian Retirement Trust
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Australian Retirement Trust
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Perpetual Limited
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Transportation links
Work from home
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Work from home
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Consultant, Platform - Perpetual Digital
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Brisbane QLD 4000
Digital Enablement Manager
Allens
Melbourne VIC
On-the-job training
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Health insurance
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Employee assistance program
HEAD OF TECHNOLOGY RISK & OPERATIONAL RESILIENCE
HBF Health
Sydney NSW
Health insurance
Paid volunteer leave
Work from home
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RMIT Online
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Engineering and Technical Services Manager
Swan Hill Rural City Council
Swan Hill VIC 3585
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Annual leave
Gym membership
Salary packaging
Group activities
Work from home
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Australian Retirement Trust
Brisbane QLD 4000
Team Member
Fraser Coast Regional Council
Tiaro QLD
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
Education Committees Officer
The Royal Australian College of General...
Melbourne VIC
Annual leave
Salary packaging
Paid volunteer leave
Training program
People also searched:
Employers: Post a Job
Australian Retirement Trust
Take hold of a monster opportunity and join our ART Life Operations Team as a Senior Claims Manager. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We’re looking for experienced Senior Claims Managers to join our ART Life team and manage a sophisticated portfolio of life, disability and income protection claims. If you are a confident decisionmaker who thrives in a collaborative environment and enjoys coaching others, this is an exciting opportunity to take the next step in your claims career.
We’re all about helping our members make the most of their money. And while they go after their goals, you can too. In this permanent role, you'll:
Manage a diverse portfolio of complex life, disability, and income protection claims.
Implement proactive, holistic claims strategies that achieve strong outcomes for members and ART.
Communicate with empathy and respect to understand each member’s medical, social and personal circumstances.
Collaborate with employers, health professionals, rehabilitation and community services.
Prepare clear written and verbal claims decisions, always ensuring privacy and compliance.
Coach and mentor claims team members, sharing technical expertise to uplift capability.
Champion continuous improvement opportunities to enhance service delivery and operational efficiency.
Contribute to a supportive, high-performing team culture.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
Demonstrated extensive experience in holistic claims management.
Experience within the life and/or disability insurance industry.
Strong understanding of early intervention, rehabilitation, community and health services.
Excellent communication, stakeholder engagement, and decisionmaking skills.
Tertiary qualifications in a relevant discipline (desirable)
Experience coaching or mentoring others in claims management (desirable)
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm Monday 6 April 2026.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
