Senior Associate | Desktop Technical Support |India|

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Senior Associate - Desktop Technical Support (India)
T
TIAA GBS India
Pune, Maharashtra
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14 hours ago
Full–time
The IT User Support Manager supervises professional level employees who are responsible for the strategic success of technology support initiatives. This job oversees junior employees' work in supporting users and troubleshooting fixing devices, software, technology, and accounts. This job acts as a resource to the company by providing knowledge for IT user support and services, ensuring that IT problems within the organization are solved and managed quickly by the team.

Key Responsibilities and Duties
• Supervises team members who confer with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
• Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• Diagnoses escalated problem source through discussions with users and coordinates with internal organization support and operations groups and/or with vendors to resolve problems.
• Keeps up to date on the functionality of PC-level network, computer and telephone within the organization. Read more