Verified Job
IT / Software / Data Analyst
Senior Application Support Analyst- job post Freedom Mobile
IT / Software / Data Analyst
#804332
Remote / WFH
Freedom Mobile
Job Description
Full job description
Location:
Toronto, ON, CA, M5J 0B8
#job-location.job-location-inline { display: inline; }
Status:
Date: Aug 15, 2026
Contract: Salaried Permanent
Company Description
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.
Does that sound like you? We’d love to meet you.
Short Description
Job Description
The Senior Application Support Analyst excels at identifying potential problems, leads complex troubleshooting efforts, and guides improvements across monitoring, automation, and application lifecycle management. The analyst provides advanced analysis and strategic recommendations by interpreting operational data and identifying systemic issues. The Senior Analyst partners closely with operations teams, developers, architects, and vendors to maintain secure, stable, and scalable digital platforms. They also mentor junior analysts, influence best practices, and contribute to long term technology roadmaps.
Application Monitoring & Performance Leadership
Oversee end-to-end monitoring strategies for digital applications (web, mobile, portals, business platforms)
Lead pro-active detection and resolution of performance issues using advanced monitoring, logging, and alerting tools
Guide capacity planning, performance tuning, and architectural improvements
Evaluate and recommend new monitoring technologies and methodologies
Incident, Troubleshooting & Problem Management
Function as an escalation point for complex, high impact incidents
Lead root cause investigations and coordinate cross functional response efforts
Design and implement solutions to minimize business impact from incidents
Develop and enforce best practices for incident resolution, documentation, and post incident reviews
Identify recurring issues and drive long term remediation strategies
Operational Support
Oversee the handling of service tickets, user requests, and application support workflows
Lead and coordinate application releases, patches, and upgrades with development and vendor teams
Location:
Toronto, ON, CA, M5J 0B8
#job-location.job-location-inline { display: inline; }
Status:
Date: Aug 15, 2026
Contract: Salaried Permanent
Company Description
At Freedom, we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.
Does that sound like you? We’d love to meet you.
Short Description
Job Description
The Senior Application Support Analyst excels at identifying potential problems, leads complex troubleshooting efforts, and guides improvements across monitoring, automation, and application lifecycle management. The analyst provides advanced analysis and strategic recommendations by interpreting operational data and identifying systemic issues. The Senior Analyst partners closely with operations teams, developers, architects, and vendors to maintain secure, stable, and scalable digital platforms. They also mentor junior analysts, influence best practices, and contribute to long term technology roadmaps.
Application Monitoring & Performance Leadership
Oversee end-to-end monitoring strategies for digital applications (web, mobile, portals, business platforms)
Lead pro-active detection and resolution of performance issues using advanced monitoring, logging, and alerting tools
Guide capacity planning, performance tuning, and architectural improvements
Evaluate and recommend new monitoring technologies and methodologies
Incident, Troubleshooting & Problem Management
Function as an escalation point for complex, high impact incidents
Lead root cause investigations and coordinate cross functional response efforts
Design and implement solutions to minimize business impact from incidents
Develop and enforce best practices for incident resolution, documentation, and post incident reviews
Identify recurring issues and drive long term remediation strategies
Operational Support
Oversee the handling of service tickets, user requests, and application support workflows
Lead and coordinate application releases, patches, and upgrades with development and vendor teams
