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Seller Support Executive Work From Home
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#230097
Remote / WFH
Job Description
Description
? The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
? Demonstrates effective, clear and professional written and oral communication.
? Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers? issues.
? Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
? Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
? Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
? Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
? Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller?s issues and questions
? The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
? Demonstrates effective, clear and professional written and oral communication.
? Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers? issues.
? Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
? Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
? Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
? Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
? Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller?s issues and questions
