Verified Job
Customer Support / TeleCaller
Seller Support Executive Work From Home
Customer Support / TeleCaller
#213815
Remote / WFH
Job Description
? The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
? Demonstrates effective, clear and professional written and oral communication.
? Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers? issues.
? Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
? Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
? Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
? Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
? Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller?s issues and questions.
BASIC QUALIFICATIONS
? ? Education: Bachelor Degree in any discipline with 0-10 years of experience.
? Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi and or Telugu/ Tamil/ Kannada.
? Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
? Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
? During the first four months (Training & Transition) no unplanned leaves are allowed.
? Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
? Home environment free from background noise where you can connect to the internet and work on your deliverables.
? Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
? Should have access to mobile phone at all times from a reliable provider.
? Should have power back up in case of power shut down.
? Candidates who are based in the below locations should only apply
? Demonstrates effective, clear and professional written and oral communication.
? Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers? issues.
? Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
? Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
? Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
? Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
? Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller?s issues and questions.
BASIC QUALIFICATIONS
? ? Education: Bachelor Degree in any discipline with 0-10 years of experience.
? Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi and or Telugu/ Tamil/ Kannada.
? Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
? Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
? During the first four months (Training & Transition) no unplanned leaves are allowed.
? Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
? Home environment free from background noise where you can connect to the internet and work on your deliverables.
? Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
? Should have access to mobile phone at all times from a reliable provider.
? Should have power back up in case of power shut down.
? Candidates who are based in the below locations should only apply
