Science Technician/ Technical Support Assistant

Job description
Are you ready to inspire the next generation of scientists?

Come and join our friendly team as a Technical Support Assistant where you’ll play a key role in delivering expert science support to our internal teams and valued customers for our Philip Harris and Unilab brands. From answering product queries to shaping new science education tools, this is a varied and hands-on role with real impact. This role would ideally suit a candidate who is currently a Science Technician in a School environment.

Reporting to the Technical Support Manager, you’ll be the voice of technical confidence and the brain behind technical science content that supports and engages science customers. This role would suit someone who has experience as a school-based science technician or a science related degree. If this sounds like you, please get in touch – we’d love to hear from you.

Your Role:

Some of the responsibilities of this great opportunity include:
• Provide first-line technical support for science education customers
• Contribute to product development – from concept to classroom
• Create clear and helpful "Notes for Use" and technical documentation
• Support marketing and training events, deliver workshops, and attend trade shows
• Ensure accurate technical representation in photography and digital content
• Help drive UK and international sales with technical input and support
• Maintain expert knowledge of product maintenance and service requirements
• Support the development of dynamic website content, blog posts, and product microsites
• Customer queries/issues resolution
• Actively contribute to product strategy - identifying opportunities and gaps in the science range.

About You:

We’re ideally looking for candidates with the following skills and experience:
• Experience as a school science technician or other relevant experience with a science background
• Strong communication skills with the ability to explain technical detail to different audiences
• A proactive mindset and genuine passion for science education
• Competency in Microsoft Office and a creative flair for content
• Able to solve problems by thinking creatively and being resourceful
• Excellent verbal and written communication/presentation skills
• Ambition to grow and a “can-do” attitude.
• Ideally have own transport and driving license

What’s in it for you:

Competitive salary benefits package including:
• 25 days holiday (pro rata)
• Birthday holiday
• Contributory pension scheme
• Employee Assistance Programme, including online GP well-being support
• Volunteering Leave
• Staff discounts

We support hybrid working, with 3 days per week at our collaborative workspace in Hyde, Greater Manchester. Our culture is friendly, welcoming and supportive, and we believe work should be fun.

About Findel

Findel is an eCommerce educational resources supplier in the UK and International schools and nurseries marketplace. We own several general and specialist educational brands; Hope, GLS, Davies Sports, Philip Harris, Spa4Schools, A-Z, EuHu and LDA.

We look for people who want to inspire future generations of learners and who will play a part in moving Findel forward for the greater good. We recruit people who stand out from the crowd, take responsibility for seeking out what adds value and think outside the box.
• To find out about Findel, our vision, values and all the great things we do to support communities and the environment, please visit: https://www.findel.co.uk/ Read more