Salesforce Health Cloud BA(Lifescience/Pharma- 6+yrs)

This is a remote position.

Experience: 7yrs
Contract role (Remote)
Must Have : Salesforce Health cloud, Lifescience/Pharma Hands on

Salesforce BA Job Description

Immediate Joiners
• Experience Above 6 years
• Domain: HLS/Pharma
• Skills: Salesforce CRM, experience in Salesforce health cloud/life sciences cloud/Experience Cloud, knowledge of compliances
• Skills & Qualifications
• 8+ years of experience as a Business Analyst in CRM or Life Sciences domain.
• Hands-on experience with Salesforce Health Cloud; familiarity with Pharma CRM processes preferred.
• Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows.
• Experience with data migration and integration projects in regulated environments.
• Excellent documentation skills (BRD, FSD, process flows, user stories).
• Proficiency in Azure DevOps
• Strong communication and stakeholder management skills.

Key Responsibilities
• Requirement Gathering & Analysis
• Conduct workshops, interviews, and process mapping sessions with Valeris business teams, patient support services, and field operations.
• Translate high-level business needs into detailed requirements and user stories in Jira/Azure DevOps.
• Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation).
• Solution Design Support
• Collaborate with Salesforce Solution Architects to ensure alignment of requirements with Salesforce Health Cloud capabilities.
• Participate in creation of wireframes, UI/UX mockups, and process flow diagrams.
• Review solution designs and provide feedback to ensure traceability to requirements.
• Data & Integration Readiness
• Support data mapping, migration planning, and validation activities in collaboration with data migration specialists.
• Assist in defining integration requirements for benefit verification, prior authorization, document management, and financial assistance systems.

Testing & Validation
• Coordinate with QA teams to ensure requirements coverage and traceability.
• Participate in defect triage and resolution.
• Change Management & Training
• Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents.
• Facilitate stakeholder sign-offs and approvals for each release/migration wave.
• Governance & Reporting
• Provide weekly updates to project governance boards on requirements progress, risks, and dependencies.
• Maintain a central repository of requirements, decisions, and change requests.
• Preferred Certifications
• Salesforce Certified Administrator or Business Analyst Certification.
• Certification in Salesforce Health Cloud (preferred).