Verified Job
Customer Support / TeleCaller
Sales/Branch Manager
Customer Support / TeleCaller
#699627
Remote / WFH
Job Description
About the Company:
We are a well-established wire, cable, and electrical products distributor serving contractors and businesses across Canada and the U.S. With a service-centric approach, we provide tailored solutions for every order—from sourcing specialized materials to same-day delivery. Our focus on efficiency, responsiveness, and customer satisfaction sets us apart in the industry.
Role Summary:
The Sales/Branch Manager is the tactical anchor of the branch, responsible for driving daily sales execution while ensuring inventory, operations, and P&L goals are achieved. This role combines hands-on leadership with strategic thinking to align sales, purchasing, and operations, ultimately delivering profitable results and a high-performing team.
Key Responsibilities:
Provide direction to Account Managers, Business Development Managers, and Regional/Wholesale Account Managers to meet activity and quote targets.
Analyze project pipelines to anticipate regional demand shifts.
Resolve branch-level service and pricing issues to maintain exceptional customer experience.
Support front-of-house service excellence and responsiveness to local market needs.
Full P&L responsibility, including revenue, margin, and expense management.
Lead sales and inventory forecasting processes, aligning stock profiles with projected demand.
Coordinate with operations to ensure warehouse capacity and logistics meet sales forecasts.
Identify opportunities to improve operational efficiencies and reduce costs.
Collaborate with purchasing to refine pricing and cost structures based on field intelligence.
Coach and develop the sales team to strengthen product expertise.
Coordinate technical product training initiatives.
Enforce company policies, attendance standards, and quality guidelines.
Lead weekly branch meetings to review performance, inventory, and quality initiatives.
Foster a culture of accountability, collaboration, and results.
Qualifications & Experience:
Post-secondary education in Business, Commerce, Supply Chain, or related field preferred.
5–7+ years of progressive experience in branch management, sales leadership, or distribution management.
Proven experience managing a P&L with responsibility for revenue, margin, and expenses.
Background in electrical distribution, wire and cable, industrial distribution, or B2B wholesale strongly preferred.
Experience leading and developing outside sales teams.
Strong coaching, performance management, and team leadership skills.
Ability to drive accountability, enforce policies, and uphold corporate standards.
Proficiency in budgeting, forecasting, inventory management, and margin strategy.
Strong B2B sales and project-based sales acumen.
Ability to anticipate demand, resolve customer issues, and provide market insights.
Technical proficiency in ERP systems, CRM platforms, and Microsoft Office (Excel required).
This is an opportunity to lead a high-impact branch within a growing organization. You will have direct influence over sales performance, operational efficiency, and long-term market success while developing a strong, accountable team.
AI technology is not used in the recruitment and selection process. This is currently for an active job opportunity. By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!
We are a well-established wire, cable, and electrical products distributor serving contractors and businesses across Canada and the U.S. With a service-centric approach, we provide tailored solutions for every order—from sourcing specialized materials to same-day delivery. Our focus on efficiency, responsiveness, and customer satisfaction sets us apart in the industry.
Role Summary:
The Sales/Branch Manager is the tactical anchor of the branch, responsible for driving daily sales execution while ensuring inventory, operations, and P&L goals are achieved. This role combines hands-on leadership with strategic thinking to align sales, purchasing, and operations, ultimately delivering profitable results and a high-performing team.
Key Responsibilities:
Provide direction to Account Managers, Business Development Managers, and Regional/Wholesale Account Managers to meet activity and quote targets.
Analyze project pipelines to anticipate regional demand shifts.
Resolve branch-level service and pricing issues to maintain exceptional customer experience.
Support front-of-house service excellence and responsiveness to local market needs.
Full P&L responsibility, including revenue, margin, and expense management.
Lead sales and inventory forecasting processes, aligning stock profiles with projected demand.
Coordinate with operations to ensure warehouse capacity and logistics meet sales forecasts.
Identify opportunities to improve operational efficiencies and reduce costs.
Collaborate with purchasing to refine pricing and cost structures based on field intelligence.
Coach and develop the sales team to strengthen product expertise.
Coordinate technical product training initiatives.
Enforce company policies, attendance standards, and quality guidelines.
Lead weekly branch meetings to review performance, inventory, and quality initiatives.
Foster a culture of accountability, collaboration, and results.
Qualifications & Experience:
Post-secondary education in Business, Commerce, Supply Chain, or related field preferred.
5–7+ years of progressive experience in branch management, sales leadership, or distribution management.
Proven experience managing a P&L with responsibility for revenue, margin, and expenses.
Background in electrical distribution, wire and cable, industrial distribution, or B2B wholesale strongly preferred.
Experience leading and developing outside sales teams.
Strong coaching, performance management, and team leadership skills.
Ability to drive accountability, enforce policies, and uphold corporate standards.
Proficiency in budgeting, forecasting, inventory management, and margin strategy.
Strong B2B sales and project-based sales acumen.
Ability to anticipate demand, resolve customer issues, and provide market insights.
Technical proficiency in ERP systems, CRM platforms, and Microsoft Office (Excel required).
This is an opportunity to lead a high-impact branch within a growing organization. You will have direct influence over sales performance, operational efficiency, and long-term market success while developing a strong, accountable team.
AI technology is not used in the recruitment and selection process. This is currently for an active job opportunity. By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!
