Verified Job
Customer Support / TeleCaller
Sales Training Program - New Business Admin Graduates
Customer Support / TeleCaller
#700785
Remote / WFH
Job Description
What is the Convergint Development Program?
The Convergint Development Program (CDP) provides new graduates with the opportunity to participate in a defined set of rotational assignments over a 6-month period within multiple core areas across Convergint’s business. This is a bilingual role (FR/EN). Participants will learn various industry-leading products and processes and by the end of their training period, they will be well-positioned to develop and deliver best-in-class customer solutions at the start of their careers within the systems integration industry. Participants will be matched with industry-leading experts as a part of our mentorship program, enabling participants to learn and apply the most efficient and practical methods in the current competitive global systems integration marketplace.
*The successful candidate must possess a valid Canadian passport or have the ability to obtain the necessary visa to travel to the United States as required for the position. A 4 week training program will take place in Chicago on July 7th, 2026.*
Candidates must be graduating in the spring of 2025 to be considered or recently graduated within the past year.
Our entry-level rotational training program provides a structured development plan to prepare you for an exciting career in sales or operations in the systems integration and electronic security industry. Specific skills will be delivered through supervisor and mentor-led on-the-job training, as well as formal training courses. Our program focuses on providing a broad range of industry and business process knowledge to create the well-rounded leaders of Convergint’s future. This includes product training, system design, system installation, an in-depth overview of the products and services we provide, estimation, proposals, and much more.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Sales Executive.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with Our Training and Your Experience
Rotate through various roles and responsibilities within the organization on a structured training plan, such as project specialist, estimating, engineering specialist, project manager, account executive, service manager, accounting & finance, legal, OCT and even the field
Learn and develop a solid baseline understanding of each discipline and be able to apply learnings to real business scenarios within Convergint
Support key initiatives in the business by gaining company and industry exposure through specialized projects and other means
Develop an understanding of various types of Convergint projects from start to finish and be able to communicate customer and project needs to operational leadership in a clear and relevant manner
Responsible for completing assigned training and development in timely manner
Proactive in obtaining relevant industry and Original Equipment Manufacturer (OEM) certifications, participate in training events and workshops, and attend outside industry seminars to strengthen knowledge of and footing in the industry
Ensure all deadlines and commitments throughout the program are met in a timely manner
Travel to job sites (potentially both in and out of town), vendor sites, and customer meetings as required
Perform other duties and responsibilities as requested or required
What you’ll need
Bilingual in French and English
Strong affinity for problem solving.
Desire to learn, understand, and apply solutions to customer challenges.
Ability to build customer confidence and cultivate business relationships
Proactively source sales & service opportunities.
Ability to adapt to business changes with the ability to influence others.
Basic skills in Microsoft Office.
Strong presentation and communication skills.
Demonstrated interest in and willingness to learn about and launch a career in the systems integration industry
Excellent verbal, written and interpersonal professional communication and presentation skills
Strong attention to detail, problem-solving skills and results-driven personality
Leader and team player with the ability to work well in a group setting or individually, as required
Strong organizational, prioritization and time management skills
Flexibility to adapt to changing priorities, tasks and direction in a dynamic work environment
Excellent customer service and care skills, customer orientation
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP
Work environment committed to safety
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more…
Requirements
Final year or new Graduate students from accredited Canadian University Bachelor’s or Master’s degree programs in the following disciplines; Commerce or Business Administration
Ability and willingness to travel for training purposes, as required
Solid knowledge and experience with MS Office Suite products (Word, Excel, PowerPoint, Outlook, etc.) and the ability and willingness to quickly learn new software
Valid driver’s license and ability to pass criminal and driving history checks
#MTL
The Convergint Development Program (CDP) provides new graduates with the opportunity to participate in a defined set of rotational assignments over a 6-month period within multiple core areas across Convergint’s business. This is a bilingual role (FR/EN). Participants will learn various industry-leading products and processes and by the end of their training period, they will be well-positioned to develop and deliver best-in-class customer solutions at the start of their careers within the systems integration industry. Participants will be matched with industry-leading experts as a part of our mentorship program, enabling participants to learn and apply the most efficient and practical methods in the current competitive global systems integration marketplace.
*The successful candidate must possess a valid Canadian passport or have the ability to obtain the necessary visa to travel to the United States as required for the position. A 4 week training program will take place in Chicago on July 7th, 2026.*
Candidates must be graduating in the spring of 2025 to be considered or recently graduated within the past year.
Our entry-level rotational training program provides a structured development plan to prepare you for an exciting career in sales or operations in the systems integration and electronic security industry. Specific skills will be delivered through supervisor and mentor-led on-the-job training, as well as formal training courses. Our program focuses on providing a broad range of industry and business process knowledge to create the well-rounded leaders of Convergint’s future. This includes product training, system design, system installation, an in-depth overview of the products and services we provide, estimation, proposals, and much more.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Sales Executive.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with Our Training and Your Experience
Rotate through various roles and responsibilities within the organization on a structured training plan, such as project specialist, estimating, engineering specialist, project manager, account executive, service manager, accounting & finance, legal, OCT and even the field
Learn and develop a solid baseline understanding of each discipline and be able to apply learnings to real business scenarios within Convergint
Support key initiatives in the business by gaining company and industry exposure through specialized projects and other means
Develop an understanding of various types of Convergint projects from start to finish and be able to communicate customer and project needs to operational leadership in a clear and relevant manner
Responsible for completing assigned training and development in timely manner
Proactive in obtaining relevant industry and Original Equipment Manufacturer (OEM) certifications, participate in training events and workshops, and attend outside industry seminars to strengthen knowledge of and footing in the industry
Ensure all deadlines and commitments throughout the program are met in a timely manner
Travel to job sites (potentially both in and out of town), vendor sites, and customer meetings as required
Perform other duties and responsibilities as requested or required
What you’ll need
Bilingual in French and English
Strong affinity for problem solving.
Desire to learn, understand, and apply solutions to customer challenges.
Ability to build customer confidence and cultivate business relationships
Proactively source sales & service opportunities.
Ability to adapt to business changes with the ability to influence others.
Basic skills in Microsoft Office.
Strong presentation and communication skills.
Demonstrated interest in and willingness to learn about and launch a career in the systems integration industry
Excellent verbal, written and interpersonal professional communication and presentation skills
Strong attention to detail, problem-solving skills and results-driven personality
Leader and team player with the ability to work well in a group setting or individually, as required
Strong organizational, prioritization and time management skills
Flexibility to adapt to changing priorities, tasks and direction in a dynamic work environment
Excellent customer service and care skills, customer orientation
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP
Work environment committed to safety
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more…
Requirements
Final year or new Graduate students from accredited Canadian University Bachelor’s or Master’s degree programs in the following disciplines; Commerce or Business Administration
Ability and willingness to travel for training purposes, as required
Solid knowledge and experience with MS Office Suite products (Word, Excel, PowerPoint, Outlook, etc.) and the ability and willingness to quickly learn new software
Valid driver’s license and ability to pass criminal and driving history checks
#MTL
