Sales Support Coordinator

Company: Felix Tools Private Limited Location: Jaipur, Rajasthan (in-office) Reports to: Founder / Sales Head Experience: 1–3 years (freshers with strong Excel + communication skills considered) Role Summary Own the backend of our sales cycle — keeping every enquiry, quotation, and order accurately recorded in our ERP system and ensuring customers receive fast, correct, professional quotations. Key Responsibilities Quotation Management Receive customer RFQs (email, WhatsApp, phone) and log them same-day Prepare and send quotations in ERPNext with correct item codes, HSN, GST, MOQ, lead time, and validity Coordinate with purchase team for pricing/availability on non-stock items Follow up on open quotations and record outcomes (won / lost / pending) with reasons Sales Records Maintain accurate customer master data — contacts, addresses, GSTIN, payment terms Convert approved quotations into sales orders; track order status through dispatch Keep the sales pipeline updated daily so reports reflect reality Maintain a customer-wise price history to keep quoting consistent Coordination & Reporting Liaise between customers, purchase, and dispatch on delivery timelines Share weekly reports: quotations sent, conversion rate, pending orders, overdue follow-ups Assist with proforma invoices, payment follow-up reminders, and documentation Requirements Graduate in any discipline (B.Com / BBA preferred) Comfortable with Excel and learning ERP software (ERPNext experience a plus) Clear written and spoken English and Hindi — most