Sales Manager - Call Center/BPO

Job Title: Sales Manager

Location: Thane

years of experience: 8+ years




We are seeking a highly strategic and motivated Sales Director (Call Center) with regiona

lexpertise to establish and successfully grow our call center operations in Mumbai, India



.
We create and sell beauty-related and pharmaceutical products through our ecommerce platform



s.
Responsibilitie

s: Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategi

es:Develop procedures and policies for the sales team to ensure target achieveme
nt.Set key performance indicators (KPIs) for the team to meet sales targe
ts.Create effective call scripts and sales promotions to attract and engage custome
rs.Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfacti
on.Monitor random calls to enhance quality, minimize errors, and track operational performan
ce.Ensure all relevant communications and data are updated and recorded accurate
ly.Review staff performance, identify coaching needs, and plan coaching sessio
ns.Handle the most complex customer complaints or inquiri
es.Support subordinates in resolving difficult issues and provide appropriate directio
ns.Evaluate staff on KPIs at year-end and set new KPIs for the following ye
ar.Prepare daily sales repor
ts.Motivate and retain sta


ff.
Requiremen

ts: 8+ years in Tele-Sales (Outbo
und)Young, fast action, dynamic & professional in acti
ons;Proficient in English with 6 years of experience in a similar position, managing team
s of50 or more memb

ers.Strong coaching and leadership skills, with the ability to motivate employees and communicate effectively at all organizational lev
els.Experience in team management systems, with strong analytical thinking and a data-driven approach to evaluat
ion.Highly responsible towards sales
taskFamiliarity with a startup environment and strong reporting skills are prefer


red.