Sales Leader - BPO

We are seeking an entrepreneurial and impact-driven individual to drive scalable revenue growth by acquiring new logos, expanding existing accounts, and shaping go-to-market strategies for AI-led customer experience solutions. The role demands a high-performing leader with a deep understanding of CX technologies, AI applications, and consultative solution selling. This strategic role operates in a matrix setup, reporting to both the Head of CX (for domain and delivery alignment) and the CRO (for revenue and GTM alignment).1. Growth Strategy & Revenue Leadership2. Market Expansion & GTM Execution3. AI-led CX Solution proposition4. Account Strategy & Partnership Development Qualifications:- Bachelor's degree in business, Technology, or related field; MBA preferred.- 15 years of experience in enterprise sales, GTM, or growth roles with at least 5 years in AI-led CX or digital transformation.- Proven ability to sell complex technology solutions to the C-suite across industries.- Experience in operating in a matrix structure with dual reporting lines is an advantage.Skills & Competencies:- CX Domain Depth: Understanding of end-to-end customer experience lifecycle and AI/ML applications.- Commercial Acumen: Strong business development, pricing, and negotiation skills.- Tech Fluency: Ability to engage in high-level conversations about AI, analytics, NLP & automation in CX.- Stakeholder Management: Experience engaging with internal stakeholders & external clients.- Growth Mindset: Data-driven, resilient, and proactive with a track record of achieving stretch goals