Sales and Customer Service Consultant

You’re only human.

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.


We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.


About the Community Team:

At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact!


About the Role:

We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Southland VIC store. You may also be requested to work at our Chadstone store to support your wider team. This role includes a flexible rotating roster working between the hours of 8am to 8pm Monday to Friday, with some Saturday work.


As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community. When a customer engages with us, you are encouraged to show individual accountability and responsibility for supporting them end-to end with outstanding service. You possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice (in store, on the phone, in community, or messaging).


You are curious, creative and enjoy taking accountability for delivering results, all with a willingness to experiment with new ideas and ways of working. You adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind.

There are 6 key magnets that drive our ambitions to help create autonomy and to serve locally within our Geo teams. These encompass People, Trust, Customer, Growth, Value and Health.


About you:

You are a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face as well as our phone-based systems.
You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.
Being self-motivated and results-focussed are part of your personal ‘DNA’.
You will possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers’ privacy.
Your formidable team spirit makes you a truly supportive team player – someone willing to step outside your nominal role (and sometimes your comfort zone) to test ideas and support your peers…all with the ambition of serving the community better!
Multilingual skills are also advantageous in this role to support our diverse local community.

Why You’ll Love It Here:

Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements.
Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you.


Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.


Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.


Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/


For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.


Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.


For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/ Read more