Verified Job
Sales
Sales Administrator / Customer Services
Sales
#50061
Remote / WFH
Gradus Limited
Job Description
Due to our ongoing success, we now have a vacancy for a
______________________________
Sales Administrator – Gradus Accessories
Based at our Macclesfield Head Office
Chapel Mill
____________________________
About the Role
Join our busy and friendly Customer Service team as a Sales Administrator. You will act as the first point of contact for both internal and external customers—answering queries, resolving issues, and ensuring orders are processed smoothly and efficiently.
This is an excellent opportunity for someone who enjoys a fast-paced environment and is looking to develop a career in customer service and administration within a well-established company.
Location: Head Office, Macclesfield
Hours: Monday–Thursday 8:30am–5:00pm / Friday 8:30am–4:45pm
Contract: Full-time
What You’ll Be Doing
Accurately inputting and processing customer orders
Checking stock availability and updating customers
Liaising with both internal departments and external customers regarding orders and deliveries
Managing a high volume of incoming calls in a confident and professional manner
Handling a range of general administrative tasks
What We’re Looking For
Essential Criteria
Confident telephone manner and strong communication skills
Excellent attention to detail and organisational abilities
Ability to work under pressure and manage multiple tasks at once
Confident using Microsoft Office 365 (Word, Excel, Outlook)
A proactive team player with a positive attitude
Desirable Criteria
Previous experience in a customer service or sales administration role
Ability to make sound decisions and handle challenging situations professionally
What the Role Looks Like Day-to-Day
Acting as a key part of the sales order processing team, completing daily order input and data entry
Liaising with customers and internal departments to resolve queries related to orders and deliveries
Checking stock availability and updating records
Completing a variety of administrative duties to support the smooth running of the department
What We Would Like You to Bring
Decision Making
Confidence to make sound judgements when dealing with customer issues and order queries
Ability to manage a pressured and occasionally challenging environment professionally
Communication
A confident telephone manner with the ability to handle a high volume of calls
Strong written and verbal communication skills
Ability to work collaboratively as part of a busy team
Organisation & Skills
Well organised approach with the ability to prioritise multiple tasks
Excellent attention to detail
Solid understanding of Microsoft Office 365 applications
Why Join Us?
You’ll be part of a supportive team where your contributions genuinely make a difference. We offer ongoing training and development opportunities and the chance to grow within a successful, established company.
Previous applicants need not apply
With over 100 years of combined experience in the contract interiors sector, together Gerflor and Gradus have built an unrivalled reputation for quality and service.
Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates, manufactures and markets innovative, design-led and eco responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well-established in more than 100 countries worldwide.
Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in International markets.
Our companies provide a complete solution for Architects and Specifiers, Contractors and Building Owners, spanning multiple market sectors including Commercial Office, Education, Healthcare, Residential, Retail, Leisure & Hospitality. Why not check out some high-profile projects on our websites: www.gradus.com & www.gerflor.co.uk
Recruitment@gradus.com
______________________________
Sales Administrator – Gradus Accessories
Based at our Macclesfield Head Office
Chapel Mill
____________________________
About the Role
Join our busy and friendly Customer Service team as a Sales Administrator. You will act as the first point of contact for both internal and external customers—answering queries, resolving issues, and ensuring orders are processed smoothly and efficiently.
This is an excellent opportunity for someone who enjoys a fast-paced environment and is looking to develop a career in customer service and administration within a well-established company.
Location: Head Office, Macclesfield
Hours: Monday–Thursday 8:30am–5:00pm / Friday 8:30am–4:45pm
Contract: Full-time
What You’ll Be Doing
Accurately inputting and processing customer orders
Checking stock availability and updating customers
Liaising with both internal departments and external customers regarding orders and deliveries
Managing a high volume of incoming calls in a confident and professional manner
Handling a range of general administrative tasks
What We’re Looking For
Essential Criteria
Confident telephone manner and strong communication skills
Excellent attention to detail and organisational abilities
Ability to work under pressure and manage multiple tasks at once
Confident using Microsoft Office 365 (Word, Excel, Outlook)
A proactive team player with a positive attitude
Desirable Criteria
Previous experience in a customer service or sales administration role
Ability to make sound decisions and handle challenging situations professionally
What the Role Looks Like Day-to-Day
Acting as a key part of the sales order processing team, completing daily order input and data entry
Liaising with customers and internal departments to resolve queries related to orders and deliveries
Checking stock availability and updating records
Completing a variety of administrative duties to support the smooth running of the department
What We Would Like You to Bring
Decision Making
Confidence to make sound judgements when dealing with customer issues and order queries
Ability to manage a pressured and occasionally challenging environment professionally
Communication
A confident telephone manner with the ability to handle a high volume of calls
Strong written and verbal communication skills
Ability to work collaboratively as part of a busy team
Organisation & Skills
Well organised approach with the ability to prioritise multiple tasks
Excellent attention to detail
Solid understanding of Microsoft Office 365 applications
Why Join Us?
You’ll be part of a supportive team where your contributions genuinely make a difference. We offer ongoing training and development opportunities and the chance to grow within a successful, established company.
Previous applicants need not apply
With over 100 years of combined experience in the contract interiors sector, together Gerflor and Gradus have built an unrivalled reputation for quality and service.
Gerflor is recognised as a specialist and a world leader in resilient flooring solutions. The group creates, manufactures and markets innovative, design-led and eco responsible solutions for flooring and complementary interior wall finishes. As a leading vinyl & linoleum flooring manufacturer they are already well-established in more than 100 countries worldwide.
Gradus Ltd (a Gerflor company) are market leading manufacturers of commercial flooring accessories, entrance matting, wall protection and specialist LED lighting systems. Our attention to detail, forward thinking and passion for improvement has led to our success and leading market share in the UK and operation in International markets.
Our companies provide a complete solution for Architects and Specifiers, Contractors and Building Owners, spanning multiple market sectors including Commercial Office, Education, Healthcare, Residential, Retail, Leisure & Hospitality. Why not check out some high-profile projects on our websites: www.gradus.com & www.gerflor.co.uk
Recruitment@gradus.com
