Verified Job
Healthcare
Safe to Talk Sensitive Claims Coordinator
Healthcare
#724760
Remote / WFH
Whakarongorau Aotearoa New Zealand Telehealth Services
Job Description
Company Description
To tatou tikanga | Our Culture
Our kaimahi (employees) are passionate people, each driven to contribute to better health outcomes, with a focus on populations experiencing inequity. We are committed to ensuring our workforce reflects the community we support.
Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.
Ko wai mātou | About us
Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.
Job Description
Mō tēnei tūranga | About the role
Whakarongorau Aotearoa is proud to partner with ACC to launch the Sensitive Claims entryway service, as part of the Safe to talk national ****** harm helpline. We are now recruiting for the role of Safe to talk Sensitive Claims Coordinator. As trauma-informed trained, non-clinical kaimahi, you will support kiritaki (customers) to navigate the Sensitive Claims front door service.
This is an exciting time to join our team, as we continue to ensure our kiritaki feel supported, heard, and valued. We’re looking for kaimahi to join us in part-time roles, with shifts mainly in the mornings (from 8am) and afternoons (4pm–8pm), as well as some Saturdays.
Solving Challenges: Use your analytical skills to resolve issues, supporting kiritaki as they enter the sensitive claims service
Administrative Excellence: Employ data management tools to uphold high-quality administrative processes, maintaining the integrity of our operations
Exceptional Service: Provide outstanding customer service to kiritaki, ensuring they are connected with ACC-funded suppliers and community services
Information Accuracy: Play a key role in entering accurate participant information into the database.
Ngā hua mōu | What's in it for you
Collaborative Environment: Join a team that values collaboration, innovation, and mutual support
Professional Growth: Hone your skills and expertise in an environment that encourages continuous learning
Balanced Schedule: Full- and Part-time hours are available, with a Monday to Saturday schedule, allowing you to maintain a healthy work-life balance
Purpose: Your everyday mahi makes a real difference to the health outcomes of Aotearoa
Qualifications
Mōu ake | About you
You will have a solution-focused mindset with excellent judgment and critical thinking. Your cultural competency will honour Māori world views, customs and practices, and a strong understanding of Te Tiriti o Waitangi. You are proficient in maintaining empathy, compassion and humility, respectfully holding safe space for all kiritaki. You have experience using multiple technical systems, confidence in speaking with health professionals, and can adhere to guidelines and procedures. And of course, have a great sense of humour and positive energy.
Ōu wheako ōu mātauranga hoki | Qualifications and experience
Strong Microsoft suite skills and database management
Experience working or supporting Priority Populations – Māori, Pasifika, Disability, LGBTQI+, Youth is advantageous
A strong understanding of Te Ao Māori and Pasifika customs and cultural practices is advantageous
Contact centre / customer service experience is ideal
Experience working, volunteering, or accessing support in Social Services - Mental Health, Family or ****** Harm, Health is advantageous
Ōu āheitanga ōu pūkenga hoki - Skills and competence
Adheres to maintaining the confidentiality of personal information accessed as part of the role
Strong written and verbal communication skills, which includes demonstrated experience in communicating in a culturally sensitive manner
Able to work in an organised and methodical way and quickly learn new processes and adapt within a growing environment
Exceptional team player, who demonstrates a sense of humour and energy
Recognises Te Tiriti o Waitangi / the Treaty of Waitangi as the founding document of Aotearoa / New Zealand and its role in biculturalism
Illustrates tolerance, understanding, and ability to work effectively with different cultural populations, including but not limited to Māori, Pasifika, Disability, LGBTQI+, Youth. A commitment to working in culturally appropriate ways to support positive outcomes
Illustrates tolerance, understanding, and ability to work effectively with diversity (e.g. ethnicity, gender, ****** orientation, socio-economic status, age, physical ability, political beliefs or other ideologies)
Commitment to working in a sensitive and non-discriminatory manner
Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set
If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.
If you're ready to be a force for positive change and want to put your passion for community support to work, apply now to join our team as a Safe to Talk Sensitive Claims Coordinator. Together, we can make a difference, one culturally sensitive connection at a time.
Additional Information
Ō mātou uara | Our values
E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them
Mahia te mea tika / Do the right thing
Hihiri e te kounga / Motivated by quality
Ngākau nui ki te pai ake / Passion for better
Pokohiwi ki Pokohiwi / Shoulder to shoulder
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
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To tatou tikanga | Our Culture
Our kaimahi (employees) are passionate people, each driven to contribute to better health outcomes, with a focus on populations experiencing inequity. We are committed to ensuring our workforce reflects the community we support.
Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.
Ko wai mātou | About us
Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.
Job Description
Mō tēnei tūranga | About the role
Whakarongorau Aotearoa is proud to partner with ACC to launch the Sensitive Claims entryway service, as part of the Safe to talk national ****** harm helpline. We are now recruiting for the role of Safe to talk Sensitive Claims Coordinator. As trauma-informed trained, non-clinical kaimahi, you will support kiritaki (customers) to navigate the Sensitive Claims front door service.
This is an exciting time to join our team, as we continue to ensure our kiritaki feel supported, heard, and valued. We’re looking for kaimahi to join us in part-time roles, with shifts mainly in the mornings (from 8am) and afternoons (4pm–8pm), as well as some Saturdays.
Solving Challenges: Use your analytical skills to resolve issues, supporting kiritaki as they enter the sensitive claims service
Administrative Excellence: Employ data management tools to uphold high-quality administrative processes, maintaining the integrity of our operations
Exceptional Service: Provide outstanding customer service to kiritaki, ensuring they are connected with ACC-funded suppliers and community services
Information Accuracy: Play a key role in entering accurate participant information into the database.
Ngā hua mōu | What's in it for you
Collaborative Environment: Join a team that values collaboration, innovation, and mutual support
Professional Growth: Hone your skills and expertise in an environment that encourages continuous learning
Balanced Schedule: Full- and Part-time hours are available, with a Monday to Saturday schedule, allowing you to maintain a healthy work-life balance
Purpose: Your everyday mahi makes a real difference to the health outcomes of Aotearoa
Qualifications
Mōu ake | About you
You will have a solution-focused mindset with excellent judgment and critical thinking. Your cultural competency will honour Māori world views, customs and practices, and a strong understanding of Te Tiriti o Waitangi. You are proficient in maintaining empathy, compassion and humility, respectfully holding safe space for all kiritaki. You have experience using multiple technical systems, confidence in speaking with health professionals, and can adhere to guidelines and procedures. And of course, have a great sense of humour and positive energy.
Ōu wheako ōu mātauranga hoki | Qualifications and experience
Strong Microsoft suite skills and database management
Experience working or supporting Priority Populations – Māori, Pasifika, Disability, LGBTQI+, Youth is advantageous
A strong understanding of Te Ao Māori and Pasifika customs and cultural practices is advantageous
Contact centre / customer service experience is ideal
Experience working, volunteering, or accessing support in Social Services - Mental Health, Family or ****** Harm, Health is advantageous
Ōu āheitanga ōu pūkenga hoki - Skills and competence
Adheres to maintaining the confidentiality of personal information accessed as part of the role
Strong written and verbal communication skills, which includes demonstrated experience in communicating in a culturally sensitive manner
Able to work in an organised and methodical way and quickly learn new processes and adapt within a growing environment
Exceptional team player, who demonstrates a sense of humour and energy
Recognises Te Tiriti o Waitangi / the Treaty of Waitangi as the founding document of Aotearoa / New Zealand and its role in biculturalism
Illustrates tolerance, understanding, and ability to work effectively with different cultural populations, including but not limited to Māori, Pasifika, Disability, LGBTQI+, Youth. A commitment to working in culturally appropriate ways to support positive outcomes
Illustrates tolerance, understanding, and ability to work effectively with diversity (e.g. ethnicity, gender, ****** orientation, socio-economic status, age, physical ability, political beliefs or other ideologies)
Commitment to working in a sensitive and non-discriminatory manner
Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as a professional skill set
If you're excited about this role and think you have what it takes, but your experience doesn't align 100%, we still want to hear from you and would encourage you to apply.
If you're ready to be a force for positive change and want to put your passion for community support to work, apply now to join our team as a Safe to Talk Sensitive Claims Coordinator. Together, we can make a difference, one culturally sensitive connection at a time.
Additional Information
Ō mātou uara | Our values
E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them
Mahia te mea tika / Do the right thing
Hihiri e te kounga / Motivated by quality
Ngākau nui ki te pai ake / Passion for better
Pokohiwi ki Pokohiwi / Shoulder to shoulder
By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply
Show less
