Room Service Server I

Qualifications
Ability to communicate well with guests
Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation
Ability to transport large trays weighing up to 30lbs
with or without reasonable accommodation
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Benefits
HEI love culture is dedicated to celebrating our associates by offering the most competitive compensation, benefits and time off programs
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off
HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them
Responsibilities
A vivacious and welcoming gateway to day-to-day life on Miracle Mile, Hotel Colonnade is the cultural fabric connecting visitors to the warm Latin-infused spirit of town, and locals to each other
Work with Room Service Team in the serving of guests to ensure positive guest experience
Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
Set up and deliver all VIP amenities
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure
Complete all shift side work as outlined in the hotel's operating policies and procedures
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales
Report all communication to immediate shift supervisor
Perform all cash handling responsibilities in accordance with company policies and procedures
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned
Job description
About Us

Generations of guests and locals alike have made memories amongst these columns - Hotel Colonnade is a familiar place to many. A vivacious and welcoming gateway to day-to-day life on Miracle Mile, Hotel Colonnade is the cultural fabric connecting visitors to the warm Latin-infused spirit of town, and locals to each other. It belongs to the people of Coral Gables - a beloved venue for life's most poignant moments, big and small. You can be part of a passionate team that has fun, works hard and loves one another. Join the HEI family where you receive the benefits of the HEI Love culture and are valued. HEI love culture is dedicated to celebrating our associates by offering the most competitive compensation, benefits and time off programs.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Responsibilities
• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Read more